Instructional Designer for Service & Support

Description -

Overview

HP PageWide Web Press designs manufactures installs and supports a suite of industrial digital presses used in highvolume commercial and packaging print environments. As part of this ecosystem advanced service training enables HP field service engineers and customer technicians to perform higherorder maintenance tasks safely and effectively.

The Learning Products and Training Development team is seeking an instructional designer to serve as the program owner for TraintoMaintain service and support and Advanced Maintenance training across all supported press platforms. This role combines formal instructional design practice with handson mechanical domain experience to curate update and evolve a portfolio of technical training aligned with platform releases upgrades and service strategy.

Success in this role is measured by the ability to deliver highquality training at the speed and volume required by a global service organization while maintaining technical accuracy instructional effectiveness and consistency across platforms and regions.

Responsibilities

• Own the TraintoMaintain and Advanced Maintenance curricula portfolios across all supported platforms serving as the single point of accountability for content readiness accuracy and instructional approach

• Assess platform releases upgrades and service changes to determine training impact and prioritize required updates

• Design develop publish and maintain advanced service and maintenance training with a primary focus on instructorled courses experiential labs and jobaligned learning solutions

• Analyze target audience needs knowledge and skill gaps content tasks and available resources to create appropriate learning objectives

• Design develop publish and maintain learning solutions to support cognitive psychomotor and affective learning objectives for worldwide audiences optimizing the media/format for the audience needs

• Evaluate the success of training programs in terms of learning outcomes and relevance to real-world service performance.

• Partner closely with field service engineers technicians trainers and technical writers to translate complex mechanical and electrical procedures into effective teachable learning

• Collaborate with colleagues to share project information content and ideas for optimal learning products team deliverables. Partner with technical writers for optimal placement and management of instructions between documentation and training materials.

• Work as a member of the learning products team both remotely and onsite as required.

• Manage track and report on projects as requested and according to required timeline.

• Determine methods to reduce required onsite instructor training delivery where appropriate such as convert to eLearning or remote delivery.

• Incorporate and consult on use of video to augment instruction.

• Incorporate translated content to produce localized versions as required.

• Seek facilitate and incorporate feedback from peers subject matter experts and customers.

• Locate or create appropriate on-brand graphics to illustrate concepts.

• Incorporate required GUIs/screens.

• Work within HP brand identity.

Qualifications education and experience

• Demonstrated experience as an instructional designer developing technical training for mechanical or electromechanical systems or equivalent experience combining instructional design with handson service or technician work

• Handson familiarity with basic technician toolsets (e.g. torque wrenches fasteners mechanical adjustment tools)

• Experience creating experiential learning including labs handson exercises and job aids

• Strong ability to conduct task analysis and develop instructional and performance objectives aligned to real service work

• Working knowledge of industrial safety practices including lockout/tagout

• Ability to work effectively with service engineers and technicians as subject matter experts

• Experience supporting global training programs and localization

• Strong project management skills and ability to work under deadline pressures

• Excellent communication skills for visual written and verbal communication plus very strong listening questioning and interviewing skills

• Experience with cross-cultural competency and sensitivity designing to meet needs of a global audience and different learning styles

• Experience developing for instructor-led delivery

• Experience publishing within a Learning Management System

• Self-starter with ability to work comfortably and successfully within a large complex matrixed organization under high degree of ambiguity and change

The pay range for this role is$83000to$127800USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal