Installer IV
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Job Summary
Welcome!
Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customers. Trains other installers performs install work on more difficult situations and assists the Field Supervisor or General Manager on work audits site supervision and work planning. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities:
Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customers home
Installs heating air conditioning ventilation and refrigeration equipment as well as accessories in accordance with company requirements and manufacture specifications. As needed performs limited diagnostics.
Designs fabricates and installs various ducts and duct fittings as required
Performs start-ups on air conditioning and heating systems and other components
Delivers excellent customer service and sustains high levels of customer satisfaction.
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Responsible for delivery and removal of equipment needed to complete the installation work
Ensures company property vehicles and tools are being properly used maintained and accounted for Completes all paperwork in a neat accurate thorough and timely manner. Collects payment from customer
Represents the company professionally honestly and ethically in all business matters and concerns
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the companys professional image
Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to branch and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
Assists the Field Supervisor or General Manager with site supervision planning and estimating
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance quality and customer satisfaction
Trains other installers in technical skills and company procedures as assigned
Performs similar/other duties as needed or assigned
Health & Safety Roles and Responsibilities:
Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards devices or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devices or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives teams or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
Does not perform any act that may endanger the safety or well-being of others
Does not engage in any pranks contests or rough boisterous behavior
Works in compliance with applicable legislative requirement
Qualifications:
High school diploma or GED with additional training and 5 plus years experience in HVAC technical training certification required
Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Proficient in the fundamentals of the operational functionality of heating air conditioning and ventilation equipment as well as related accessories
Advanced skills at installing heating air conditioning and ventilation equipment as well as related accessories
Proficient in the layout and installation requirements of duct work and duct fittings
Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various installation projects
Advanced skills at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
Advanced skills installing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervision
Ability to calculate heat gain and loss on buildings using approved methods
Effective communication skills to communicate with customer and resolve customer issues complaints or concerns
Effective and efficient time-management and organizational skills
Valid drivers license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.
Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
Minimum Experience: 6 years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
About Company
Service Experts has been a home service provider since 1996. HVAC, plumbing, electrical, and more, we're the experts you can count on. Find your location now!
