Installations Specialist
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.
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About the Role:
Motive is seeking a skilled installer to join our team. As an Installation Specialist you will be responsible for the installation maintenance and repair of telematics devices within customer vehicles ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work customer interaction and strategic project management perfect for those passionate about technologys role in operational improvement.
The person in this role will be required to travel 50-75% of the time annually.
What Youll Do:
- Installation and Support: Independently or in collaboration with third-party installers perform installations of Motives product suite comprising gateways AI cameras and accessories across various vehicles and assets.
- Customer Engagement: Conduct on-site customer training support trials/pilots manage RMAs and serve as the Lead onsite presence for strategic customer deployments.
- Quality Assurance and Improvement: Oversee strategic installation projects perform on-site quality checks of third-party installers and audit documentation to ensure adherence to best practices.
- Innovation and Feedback: Collaborate closely with the Motive Field Engineering team leveraging field experiences to inform product enhancements and innovations.
- Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests enhancing the installation process and customer satisfaction.
- Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
- Escalation Handling: Manage the review and resolution of escalated technical issues ensuring a positive outcome for all stakeholders.
What Were Looking For:
- High school diploma or equivalent.
- Extensive experience in technical equipment installation service and repair particularly in automotive or related industries.
- Comprehensive knowledge of vehicle wiring and electrical systems and proficiency in interpreting technical documentation and wiring diagrams.
- Valid drivers license and clean driving record.
- Must be able to lift and move objects up to 50 lbs.
- Ability to perform physical tasks such as lifting equipment climbing ladders and working in confined spaces.
- Demonstrated expertise in installing IoT devices and aftermarket electronics at scale preferably in automotive or related industries.
- Strong technical background with the ability to independently manage complex installations and troubleshoot diverse equipment.
- Excellent communication skills capable of effectively training customers and collaborating with internal teams.
- Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
- A commitment to excellence innovation and continuous improvement with a passion for leveraging technology to solve real-world problems.
- Spanish Language proficiency preferred
Your compensation may be based on several factors including education work experience and certifications. For certain roles total compensation may include restricted stock units. Motive offers benefits including health pharmacy optical and dental care benefits paid time off sick time off short term and long term disability coverage life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role the compensation ranges are:
San Francisco California
$65000 - $75000 USD
U.S. metropolitan areas: Los Angeles San Diego New York City Area Seattle Washington D.C.
$65000 - $75000 USD
Other locations in the United States
$65000 - $75000 USD
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.
Please review our Candidate Privacy Noticehere.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Required Experience:
IC
About Company
Motive provides a integrated platform to help improve the safety, productivity, and profitability of fleet operations for the physical economy.
