Installation Training Manager Monogram

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

Installation Training Program Ownership & Development (50%)

Lead the strategy development coordination and continuous improvement of Monogram installation training programs to strengthen installer capability field readiness safety and consistent installation quality across the enterprise.

• Own the installation training program roadmap curriculum structure certification framework and continuous improvement strategy for Monogram installer capability.

• Lead the development of scalable training programs for third-party installers key customer installer teams internal stakeholders field support teams and strategic partners.

• Design maintain and improve digital classroom hands-on and paper-based training materials that reflect current installation standards product requirements safety expectations serviceability considerations and customer experience objectives.

• Translate field performance data installer feedback customer input service trends and Installation Support insights into targeted training improvements and capability-building solutions.

• Identify installer capability gaps and develop training solutions that improve installer readiness reduce field execution risk and support consistent installation quality.

• Establish and manage certification and recertification standards that validate installer capability reinforce safe installation practices and align with Monogram installation expectations.

• Define and monitor key program metrics including installer readiness certification completion training effectiveness safety compliance field quality trends and business impact.

• Continuously evaluate and improve training content learning tools delivery models hands-on exercises and certification processes based on performance data product changes field feedback and stakeholder input.

• Create structured feedback loops between training Installation Support Product Engineering Service Sales field leadership and business stakeholders to support continuous improvement and enterprise installer capability development.

Training Delivery Oversight & Center Readiness

• Guide the effective delivery of classroom hands-on and live field training by ensuring training materials facilitators environments tools and standards are aligned to program objectives.

• Facilitate training sessions as needed for third-party installers key customer installer teams internal stakeholders and strategic partners with emphasis on technical accuracy safety and real-world installation applications.

• Ensure training programs reinforce safety standards ergonomic best practices proper appliance handling product protection and risk reduction for installers customers and the business.

Cross-Functional Partnership & NPI Readiness

• Partner with Product Engineering Service Installation Support Sales and field leadership to ensure training programs align with business priorities product requirements field challenges installation standards and New Product Introduction readiness.

• Support New Product Introduction initiatives by defining installation training needs developing launch readiness materials and ensuring new product installation requirements are embedded into training programs.

• Provide installation training expertise and field-based feedback to support product readiness serviceability installation process improvements and installer support strategies.

• Share recommendations with the Sr. National Installation Manager and cross-functional leaders regarding training priorities capability gaps NPI readiness field quality trends and opportunities to improve installation execution across the Monogram installer network.

• Oversee training program documentation participation records certification status completion tracking and reporting to support compliance visibility and leadership decision-making.

• Manage training event planning vendor coordination participant communications scheduling resource readiness and training center preparation to ensure programs are executed professionally and in alignment with company policies and budget guidelines.

Cross-Functional Partnership & NPI Readiness (20%)

• Partner with Product Engineering Service Installation Support Sales and field leadership to ensure training programs align with business priorities product requirements field challenges installation standards and New Product Introduction readiness.

• Support New Product Introduction initiatives by defining installation training needs developing launch readiness materials and ensuring new product installation requirements are embedded into training programs.

• Provide installation training expertise and field-based feedback to support product readiness serviceability installation process improvements and installer support strategies.

• Share recommendations with the Sr. National Installation Manager and cross-functional leaders regarding training priorities capability gaps NPI readiness field quality trends and opportunities to improve installation execution across the Monogram installer network.

• Oversee training program documentation participation records certification status completion tracking and reporting to support compliance visibility and leadership decision-making.

• Manage training event planning vendor coordination participant communications scheduling resource readiness and training center preparation to ensure programs are executed professionally and in alignment with company policies and budget guidelines.

Installation Support & Continuous Improvement (30%)

Provide installation subject matter expertise to support Monogram installation channels and identify opportunities to improve documentation training resources and field execution.

• Support installation-related inquiries from dealers consumers designers field appliance servicers factory service technicians sales teams and internal business partners through established support channels.

• Use available technical resources product documentation installation specifications and established procedures to support accurate and consistent resolution of installation questions.

• Identify recurring installation questions field challenges support trends and process gaps; translate insights into training documentation specification and process improvements.

• Support updates to installation specifications guides training materials and support resources to improve clarity reduce installation errors and strengthen installer readiness.

• Contribute to root cause analysis for installation-related issues and support continuous improvement initiatives that reduce field risk and improve installation quality.

Specification & Continuous Improvement:

• Update and refine installation specifications and guides

• Support root cause analysis for installation failures

• Drive continuous improvement initiatives

Requirements:

• Knowledge of principles and methods for curriculum and training design teaching and instruction for individuals and groups and the measurement of training effects.

• Process driven and the ability to work with cross-functional teams.

• Strong communication and presentation skills both oral and written

• Demonstrates clear thinking and a high focus on customer satisfaction

• Proficient in MS PowerPoint Excel and web-based applications

• Manage and lead installer training courses over a 2-day period.

• Facilitate group participation manage time and ensure readiness for practical assessments.

Minimum Qualifications:

• Bachelors Degree required or equivalent relevant work experience

• Minimum five years of work experience in service or installation

• Proven self-starter: takes the initiative to identify and drive change

• Understanding of Appliances Manufacturing Installation and Technical Training

• Ability to lead projects and collaborate with cross-functional teams

• Strong interpersonal skills with the ability to build and maintain effective working relationships

• Must be able to travel up to 45-60% travel domestically; willingness to travel by car or airplane

Preferred Qualifications:

• Experience with appliance manufacturing Installation and service

• Experience and understanding of appliance install process

• Experience and understanding of technical training processes and adult learning methodologies

• Excellent communication skills both verbal and written (Spanish & English)

• Previous experience in training or teaching groups with the ability to manage classroom settings and effectively lead hands-on training sessions.

Working Conditions:

• Working conditions are normal for an office environment.

• Ability to lift 70 pounds to assist with moving appliances and accessories for training.

• When approved for occasional remote work in the personal home environment internet access is the responsibility of the Installation Training Specialist with minimum requirements per the below:

  • >10 Mbps Download

  • > 3 Mbps Upload

  • < 150 ms latency while connected to VPN

• Company provided computer equipment must be hardwired into router via an ethernet cable. (Wi-Fi should not be used as it can negatively impact call performance.)

• 45-60% travel required for domestic and/or international travel to customer sites/ plants etc.

GE Appliances offers a comprehensive compensation and benefits package including 401(k) medical dental and vision healthcare plans as well as paid vacation. The base salary range for this role is $74881.00 - $134827.00 USD Annual. Your actual salary will be determined based on your experience skills and alignment with the roles requirements and addition this position is eligible for an annual bonus.

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Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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