Installation Specialist

About SpotOn

Were not just building restaurant tech were giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025) based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants bars retail and small businesses by Capterra users

• Awarded Great Places to Work and Built Ins Best Workplaces for multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments virtual readiness checks and installation execution. This could include but is not limited to performing site surveys installing POS hardware virtually and delivering staff training. Serving as a technical escalation point this role troubleshoots complex infrastructure issues mentors junior specialists and contributes to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise the Specialist drives installation efficiency enhances client readiness and promotes long-term business success.

Responsibilities

Conducting Remote Installations

• Guide clients and internal team through 2-3 remote installs per day.

• Conduct comprehensive virtual assessments including complex or escalated restaurant sites.

• Validate readiness of wiring electrical infrastructure networking and internet performance.

• Perform advanced diagnostics (traceroutes port checks) and document infrastructure gaps or risks.

• Provide technical guidance to clients and vendors to resolve issues.

• Collaborate with Project Managers Technicians and Engineering to ensure installation success.

• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.

• Recommend improvements to survey tools templates and internal processes.

• Maintain detailed records in internal systems including photos diagrams and survey outcomes.

Quality Assurance

• Deliver high-quality accurate work and outcomes by consistently adhering to documented processes including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.

• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Deep understanding of networking infrastructure including low-voltage cabling routers switches and Wi-Fi optimization.

• Skilled in advanced network testing (speed latency DNS) and translating findings into actionable guidance for non-technical stakeholders.

• Strong troubleshooting problem-solving and analytical abilities with experience resolving escalated technical issues.

• Hands-on experience with restaurant POS systems multi-terminal deployments and technology installations across QSR full-service or franchise environments.

• Proven ability to manage complex multi-site projects independently and mentor junior team members.

• Experience conducting client-facing walkthroughs training staff and communicating technical information clearly via Zoom or in person.

• Familiarity with restaurant operations POS hardware/software menus modifiers and reporting workflows.

• Proficient with Microsoft Office Google Workspace CRM platforms ticketing systems and travel/expense management.

• Excellent organizational multitasking and communication skills with a professional approach under pressure.

• Demonstrated success in 50 POS installations or comparable technical deployments.

• Background in customer-facing roles IT support implementation or technical project leadership within restaurants retail or multi-location businesses.

Previous Experience

• 2 years of professional experience in customer success or related roles.

• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.

• An Associate degree in Information Technology Computer Networking or Systems Administration Engineering Technology Business Administration Hospitality Management (with strong technical acumen) or a related field is preferred.

• An equivalent combination of education and experience may be considered.

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at .

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Required Experience:

IC