Installation Project ManagerCoordinator

Luxer One is the leader in smart locker technology transforming the way packages are delivered stored and retrieved across the country. Our team is passionate about innovation service and excellence. We are extremely proud of our culture of growth unlimited potential to solve industry challenges and continuous improvement of our products and technology.

• Own assigned projects from signed purchase order through installation implementation and operational hand-off.
  

• Maintain clear milestones priorities responsibilities and next steps across a high-volume portfolio.
  

• Keep projects advancing toward installation and revenue goals while ensuring complete project closeout.
  

• Maintain accurate project status risks communications and installation dates in CRM and tracking software.
  

• Serve as the primary implementation contact for customers and Luxer One channel partners.
  
• Set clear expectations and provide proactive updates on timelines requirements risks and next steps.
  
• Coordinate with Sales Manufacturing Logistics Fulfillment Installation Product Support and Accounting to remove barriers.
  
• Support customer onboarding third-party integrations and process improvements that strengthen execution and customer outcomes.
  

• Confirm site product documentation payment logistics technical and installer readiness before installation.
  
• Identify risks and missing information early and take action to prevent delays.
  
• Troubleshoot implementation issues and engage the appropriate internal resources when needed.
  
• Escalate significant issues promptly with clear context recommended actions and next steps.
  

• Installation and project-completion volume against assigned goals.
  
• Percentage of projects installed on or before committed dates.
  
• Accuracy of project status milestone dates and revenue forecasts.
  
• Active-project aging and reduction of avoidable installation delays.
  
• CRM completeness accuracy and timely documentation.
  
• Customer and channel-partner satisfaction including NPS at hand-off.
  
• Responsiveness follow-up completion and time to resolve project barriers.
  
• Quality and completeness of installation readiness and operational hand-offs.
  

• Bachelors degree is preferred but not required.
  
• Demonstrated ability to organize competing priorities and meet deadlines.
  
• Strong customer-service and relationship-management skills.
  
• Effective negotiation persuasion active-listening and conflict-resolution abilities.
  
• Available for occasional early-morning or evening support based on customer time zones or project needs.
  

NICE TO HAVE:

• Comfortable learning and working across multiple software platforms including CRM and project-tracking tools.
  
• Familiarity with networking security cameras device-management tools construction or physical-product installations is helpful but not required.
  

• Exceptional organization prioritization and attention to detail.
  
• Strong sense of urgency and respect for deadlines.
  
• Clear proactive verbal and written communication.
  
• Customer-focused relationship and expectation management.
  
• Practical problem-solving and sound judgment under pressure.
  
• Learning agility and willingness to develop technical knowledge.
  
• Personal ownership dependability and consistent follow-through.
  
• Ability to coordinate multiple stakeholders without direct authority.
  
• Comfort managing a high volume of simultaneous work.
  

• Installation and project-completion volume against assigned goals.
  
• Percentage of projects installed on or before committed dates.
  
• Accuracy of project status milestone dates and revenue forecasts.
  
• Active-project aging and reduction of avoidable installation delays.
  
• CRM completeness accuracy and timely documentation.
  
• Customer and channel-partner satisfaction including NPS at handoff.
  
• Responsiveness follow-up completion and time to resolve project barriers.
  
• Quality and completeness of installation readiness and operational handoffs.
  

• You will have a 401k with up to 4.5% matching untracked vacation and a hybrid work schedule.
  
• We promote education through tuition reimbursement.
  
• You will also have medical dental vision and life insurance programs as well as employee assistance programs.
  
• Youll have opportunities to advance.
  
• Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
  
• We promoted 42% of our employees last year!