Insights Analyst, Business Operations

We are looking for a highly analytical and technically skilled Insights Analyst to join our Service Strategy & Operations Team.

The role is responsible for leveraging data automation and business intelligence tools to improve operational visibility reduce manual analytical effort and proactively identify issues impacting customer experience and operational performance.  This role focuses on building scalable reporting monitoring and alerting solutions that enable teams to identify and address problems earlier and more efficiently.

The ideal candidate thrives in ambiguity applies structured problem solving to complex challenges and partners across the business to improve how operational and customer experience issues are identified tracked and resolved.  They are passionate about automation continuous improvement and using technology to create smarter and more efficient operating processes.

What Youll Be Doing:

• Design and maintain automated reporting monitoring and alerting solutions that improve visibility into operational performance customer experience trends and system health.
• Build scalable processes and early-warning mechanisms that help identify service defects operational issues and customer experience risks before they become larger business problems.
• Automate recuring analytical processes and manual investigative work using reporting tools workflow automation platforms AI-enabled solutions and business intelligence technologies.
• Develop and maintain power BI dashboards scorecards and visualizations that support operational decision-making and performance management.
• Partner cross-functionally with Product Operations Supply Chain and other business units to define measurement approaches and monitor the impact of operational changes.
• Monitor operational and customer experience metrics identifying emerging trends risks and opportunities for improvement
• Analyze complex datasets from multiple sources to identify patterns root causes and actionable recommendations that improve business performance. Build reporting solutions that consolidate data across systems and improve stakeholder access to meaningful insights.
• Support investigation of operational customer and system-related issues by levering automated reporting dashboards and monitoring tools.
• Identify opportunities to leverage technologies such as Power BI Power Automate Copilot agents Salesforce reporting or similar tools to improve efficiency and insight generation.
• Contribute to large-scale projects and continuous improvement initiatives by providing analytical support technical expertise and measurement frameworks.
• Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts

Qualifications :

• 3 years of relevant work experience in analytics operations consulting systems analysis or a related field; or equivalent combination of education and experience.
• Proven experience automating reporting analytical workflows or operational processes that improved efficiency or business outcomes.
• Experience developing dashboards reporting solutions and performance monitoring tools.
• Strong experience with Power BI including dashboard creation data modeling and visualization best practices.
• Strong understanding of customer journey analytics (e.g. claims service operations) and ability to independently investigate complex customer issues.
• Experience translating business needs into scalable reporting automation or monitoring solutions.
• Strong critical thinking and problem-solving skills with the ability to navigate ambiguous and complex scenarios
• Experience working cross-functionally and influencing stakeholders without direct authority.
• Excellent communication skills with the ability to tailor insights for both technical and non-technical audiences.
• Advanced proficiency in SQL Tableau and Excel (or similar analytical and visualization tools).

Youre Our Ideal Candidate If You Are:

• Focused on solving recurring business problems through automation.
• Passionate about improving operational processes through technology and data.
• Analytically minded: you can not only come up with an idea (the whats) but the whys hows and whens with the data to back it up!
• Detail-oriented and able to juggle many tasks within a fast-paced extremely dynamic environment
• Able to balance technical problem-solving with practical business need
• Self-starter with a continuous improvement mindset
• Driven to make an impact on the business: youre scrappy and dont give up
• Great team-player and able to work well with people internally and externally to the organization

Additional Information :

At SquareTrade youll have access to:  

• Medical dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team 
• Various corporate perks and discounts 

SquareTrade estimates the possible base compensation for this role if hired in the U.S to be in the range: $80K-$110K

SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. 

The candidate(s) offered this position will be required to submit to a background investigation. 

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SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status or ability status.  It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore any discriminatory action taken on account of an employees ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race (include traits historically associated with race including but not limited to hair texture and protective hairstyles) religion (including religious dress) sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment. 

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Remote Work :

No

Employment Type :

Full-time