Inside Sales Support Specialist (Odawara Automation, Inc.)

Inside Sales Support Specialist

Location: Tipp City Ohio
Status: Full-Time On-Site
Classification: Exempt (Salaried)

Odawara Automation Inc. (OA) is a designer builder and systems integrator specializing in electric motor manufacturing equipment. Headquartered in Tipp City Ohio OA serves customers across the automotive HVAC aerospace industrial and power tools markets worldwide. We are a subsidiary of Odawara Engineering Ltd. of Japan.

Position Summary

The Inside Sales Support Specialist plays a critical operational role within the Odawara Automation sales team. This position serves as the primary point of contact for inbound customer inquiries manages and continuously improves our HubSpot CRM coordinates trade show participation and supports the outside sales team throughout the quoting and proposal process. The ideal candidate is highly organized a strong communicator and eager to grow with a technically driven company.

This is an entry-level to early-career opportunity well suited to a motivated individual with the ability to understand and explain technical equipment who wants to build a career at the intersection of sales marketing and customer service in a specialized industrial environment.

Key Responsibilities

Inbound Inquiry Management

Field and respond to new customer and prospect inquiries received via phone email website contact forms and HubSpot CRM

Qualify inbound leads and route them appropriately to the outside sales team

Ensure timely professional follow-up on all inquiries and maintain accurate records of all interactions

CRM Administration & Improvement

Manage day-to-day operations of HubSpot CRM including contact records deal pipelines and activity logging

Work toward becoming OAs internal HubSpot subject matter expert training will be provided

Identify and implement process improvements to increase CRM data accuracy completeness and team adoption

Generate regular sales activity and pipeline reports for leadership review

Sales Support & Quoting

Support the outside sales team in the preparation of price quotes proposals and bid documentation

Coordinate with engineering and operations to gather accurate lead times pricing and technical specifications needed for proposals

Maintain organized records of quote activity win/loss outcomes and follow-up status in HubSpot

Trade Show & Event Coordination

Manage all logistics for OAs trade show participation including registration booth selection exhibit design construction shipping setup and teardown

Maintain a calendar of industry events and proactively manage deadlines for submissions payments and materials

Coordinate pre-show and post-show communications and lead capture processes

Marketing Partner Liaison

Serve as OAs primary day-to-day point of contact with our third-party marketing partner

Coordinate content approvals campaign timelines and deliverables between the marketing partner and internal stakeholders

Assist with review and distribution of marketing content including social media posts website updates and promotional materials

Customer & Visitor Coordination

Coordinate logistics for customer visits to OAs Tipp City facility including scheduling facility preparation and internal communications

Support customer communication during the order and project lifecycle as needed

Reporting & Internal Communication

Track and report key sales metrics and KPIs on a regular basis to support management decision-making

Support communications with OAs Japanese parent company Odawara Engineering Ltd. as needed

Maintain organized records and documentation in support of the sales and marketing functions

Qualifications & Requirements

Education

Associates degree in Business Marketing Communications or a related field preferred

Equivalent combination of education and relevant work experience will be considered

Experience

03 years of experience in inside sales support customer service order management or a related role

Experience in an industrial manufacturing or technical sales environment is a plus but not required

Technical Skills

Proficiency in Microsoft Office Suite particularly Excel Word and Outlook

Experience with HubSpot CRM is a plus; candidates without HubSpot experience but with strong CRM aptitude are encouraged to apply training will be provided

Comfort learning new software platforms and internal systems

Comfort learning about the technical operation of the Odawara equipment to then explain it to customers

Core Competencies

Exceptional verbal and written communication skills

Strong organizational skills and attention to detail

Ability to manage multiple priorities and deadlines in a fast-paced environment

Self-starter with a proactive solutions-oriented mindset

Professional demeanor and the ability to represent OA effectively with customers and partners

Collaborative team player who works well across departments

Why Odawara Automation

Work for a globally respected company with over 50 years of innovation in electric motor manufacturing technology

Join a close-knit collaborative team where your contributions are visible and valued

Opportunity for growth and professional development in a technical high-growth industry

Comprehensive benefits package including medical dental vision 401(k) PTO and paid holidays

On-site position in Tipp City Ohio with a stable established company