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Inside Sales Support (Parts)
Job Location:
Job Location:
Roanoke, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
9 July 2026 (30+ days ago)
Posted:
Application Deadline:
7 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Brown Equipment Company (BEC) exeptional customer service doesnt end after the sale - it continues every day through our parts and support teams. As an Insides Sales Support team member youll play a key role in supporting our customers assisting the outside sales team and helping keep our parts operations running efficiently.
This is a full-time on-site position
What Youll Do
Parts Operations
What Youll Do
Parts Operations
- Professionally handle incoming requests from customers and the outside sales team
- Manage and support effective parts department processes to ensure internal and external customer satisfaction
- Maintain accurate parts inventory including continuous and annual physical inventory counts
- Process parts warranty claims and returns within required timeframes
- Create purchase orders for drop shipments rush orders and special orders in the ERP system
- Maintain the retail shop including restocking shelves and collaborating with marketing to improve product visibility
Sales Support
- Provide daily support to the outside sales team
- Process and expedite customer parts and sales orders
- Create maintain and verify parts quotes sales orders and service orders
- Support fulfillment of equipment quotes
- Coordinate freight logistics for equipment deliveries related to service and sales
- Develop and maintain strong working relationships with vendors and manufacturers
- Ensure accurate and complete information is captured in the ERP system
- Communicate opportunities or issues requiring additional attention to the outside sales team
What Makes You Successful in This Role
- You genuinely enjoy helping customers and finding solutions
- You are highly organized and dont let details slip through the cracks
- You can juggle multiple priorities without losing your cool
- You communicate professionally with customers vendors and teammates
- You enjoy working in a collaborative fast-paced environment
- You take ownership of your work and follow through
Education & Experience
- High school diploma or equivalent required
- Previours experience in inside sales parts or sales support preferred
- ERP experience
Ready to be part of a team where your work makes an impact every day Apply today.
About Company
Discover our reliable equipment solutions at Brown Equipment, backed by 24/7 support to keep your operations running smoothly and efficiently.
