Inside Sales Strategy Manager

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Responsible for setting the strategy of the Inside Sales team and managing coaching and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors.

Duties include but are not limited to:

• Responsible for market development setting targets and ensuring that revenue is generated for the Inside Sales department.
• Responsible for the strategic direction of Lead Generation and Inside Sales teams.
• Develops and monitors the application of operating systems including policies and procedures operating structure and information flow.
• Establishes implements and maintains administrative and technical procedures to provide responsive sales service to customers.
• Develops service policies rates schedules procedures and methods.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards.
• Ensures that departmental operating costs and profit goals are attained.
• Approves personnel activities concerning hiring training development and evaluation of staff performance.

• Requires a bachelors degree or an equivalent combination of education and experience.
• Requires at least 8 years related experience.
• Must be able to manage the work of team members to optimize performance.
• Requires ability to establish policies and manage business and operational aspects of assigned call center.
• Requires expert abilities with building relationships listening persuading negotiating and managing time.
• Knows principles and processes for providing customer services.
• This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Must have excellent written and verbal communication.
• Must be able to use Microsoft Office SAP Automatic Call Distributor and Customer Relationship Management software.

Compensation: This is a salaried exempt role. The starting salary range for this role in this market is $127000 to $167000annually. Under the plan target compensation is anticipated to be 75% base salary and 25% commission. New hires are guaranteed to receive at least the target commission for six competitive compensation plan also includes an uncapped bonus structure for performance exceeding 100% across three categories. The bonus amount increases as performance surpasses quota so the potential payout is not fixed and can grow as over-quota achievements increase. Factors that may affect starting salary include geography and market as well as the skills education experience and other qualifications of the successful candidate.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.