Inside Sales Representative

We are seeking a proactive and customer-oriented individual to join our team as aCustomer Service/Inside Sales Representative.This role combines customer service excellence with sales and account management ensuring seamless experience for our customers while helping drive business growth. This is an entry to associate level role.

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone and email

Provide accurate information about products pricing availability and shipping options

Assist customers with placing orders tracking shipments and processing returns and/or exchanges

Answering phone calls and emails (questions regarding order status products quotes repair requests) in addition to making outbound calls

Monitor order status and proactively communicate any delays or issues to customers for orders

Check voicemail and return customer phone calls

Inside Sales Duties:

Support and report to Channel Sales Manager

Update Sales Force regularly

Identify new sales opportunities by initiating conversations with potential customers through phone email or web inquiries

Process incoming web orders or purchase orders using our internal systems

Understand pricing and accurately generate quotes for potential customers

Participate in sales efforts by reaching out to leads offering product recommendations and follow-up

Resolve customer complaints or issues promptly and professionally

Qualifications and Experience:

Sales Force Experience useful

Proficiency in using Microsoft Office suite

Previous experience in customer service or a related field preferably in a manufacturing or retail environment

Knowledge of tactical gear outdoor equipment and/or military/law enforcement products is useful

Expectations:

In office 8am 5pm ET Monday Friday

Learn in-house ERP/CRM systems and effectively navigate the platform

Develop an understanding of our product line including materials features applications and benefits.

Stay updated on new product releases promotions and industry trends to effectively communicate with customers.

Benefits:

Competitive salary and benefits package

Job Type: Full-time

Pay: $55000.00 per year