Inside Sales Representative II – Sports & Licensing

At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

About the Role

The Inside Sales Representative II (ISR II) plays a critical role in supporting our Sports & Licensing business with a particular focus on our Green Grass and sport-specific partners. This role acts as a trusted inside sales partner to Sales Representatives ensuring operational excellence strong customer relationships and seamless execution across the sales lifecycle.

This position is ideal for someone who is passionate about sports thrives in a fast-paced environment and enjoys being the connective tissue between customers Sales Representatives and cross-functional partners.

What Youll Do

Inside Sales & Customer Support

• Serve as a primary inside sales contact for sports and licensed customers including Golf Courses ensuring a high-touch professional experience.
• Support Sales Representatives by managing day-to-day account needs and operational execution.
• Communicate the YETI brand story in a way that resonates with sports-focused partners and reinforces long-term relationships.
• Respond to inbound calls and emails from sports and licensing customers ensuring timely coverage and resolution.
• Act as a trusted advisor to Sales Representatives and customers on:
  • Product availability and assortments
  • Purchase order placement and execution
  • Order status backorders and fulfillment timing
  • Account balances and credit status
  • Product questions and warranty-related concerns
• Proactively communicate backorders and recommend alternate product solutions that align with customer needs and sport-specific use cases.
• Build and maintain strong relationships with customers across multiple sports and licensing channels.

Operational Excellence & Revenue Enablement

• Review and manage weekly blocks to revenue partnering with Sales Representatives and internal teams to ensure execution against Sports & Licensing sales goals.
• Monitor case queues identify bottlenecks and coordinate support to maintain service-level expectations.
• Own credit block reporting and provide weekly insights trends and escalations to leadership.
• Manage phone time allocation and help adjust operational coverage as business needs shift.
• Maintain ownership of complex customer accounts including those requiring EDI or specialized operational workflows.

Leadership Analytics & Cross-Functional Impact

• Act as a backup for the Sales Reps during escalations or absences.
• Serve as a subject matter expert for cross-functional initiatives including product launches and sports-specific programs.
• Analyze lead pipelines and identify opportunities to improve pipeline management and execution with support from Sports and Licensing leadership.

Team & Culture Contribution

• Provide day-to-day support and mentorship to peers contributing to a collaborative and high-performing team.
• Champion best practices professionalism and a customer-first mindset across the Sports & Licensing Sales team.

What You Bring

Experience & Skills

• Proven experience as an Inside Sales Representative I or equivalent role in inside sales customer experience or sales operations.
• Strong business acumen with the ability to leverage systems data and technology to drive efficiency and insights.
• Experience supporting sales teams in a fast-paced entrepreneurial environment.
• Passion for sportsespecially golfand an understanding of how sports partners operate.

Collaboration

• Demonstrated professionalism in how you show up for teammates Sales Representatives regions and the broader organization.
• Strong cross-functional collaboration skills; ability to lead initiatives that span multiple departments with support from Sports and Licensing Leadership.
• Recognized as a team champion and sales advocate who elevates those around them.

Preferred Experience

• Greater than 2 years of experience supporting YETI sales channels or equivalent sports/lifestyle brands.
• Experience working with complex accounts licensing partners or sport-specific customers.

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Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.

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