Inside Sales Manager

For more than 60 years Mead OBrien has partnered with customers to deliver innovative solutions in process control automation and industrial applications. As we continue to grow and support our customers evolving needs we are seeking an experienced Inside Sales Manager to lead our Inside Sales team and help drive exceptional customer service operational performance and business growth.

This position plays a key leadership role in overseeing daily sales operations coaching and developing team members resolving customer issues and identifying opportunities to improve efficiency and results.

The ideal candidate brings industry experience strong leadership skills and a commitment to building lasting customer relationships. This role works closely with Branch Managers Division Managers the Technical Service Group Accounting and Outside Sales to ensure seamless execution exceptional customer support and alignment across the organization.

What Were Looking For:
Proven sales customer service or sales management experience
Strong leadership coaching and team development skills

Industry experience and technical aptitude
Excellent communication organization and problem-solving abilities
Ability to collaborate effectively across departments and levels of the organization

Primary Responsibilities:

• Inside Sales Team Leadership: Lead coach train and support the Inside Sales team while fostering a high-performance customer-focused culture.
• Sales Operations Management: Oversee daily sales activities including quotes orders returns inventory coordination and customer issue resolution to ensure efficient operations.
• Customer Support & Relationship Management: Assist with complex customer requests support key accounts and help ensure a positive customer experience through responsive service and problem-solving.
• Process Improvement & Team Development: Monitor workloads identify opportunities for increased efficiency and provide ongoing training and development for Inside Sales personnel.
• Business & Product Expertise: Maintain a strong understanding of industry trends products pricing and customer needs to support the team and identify revenue opportunities.

Education and Experience: Bachelors degree preferred or equivalent combination of education leadership experience and industry knowledge. Prior experience in industrial distribution process control automation or a related industry strongly preferred.

Leadership Skills: Proven ability to lead coach and develop employees while fostering a collaborative customer-focused team environment.

Business & Technical Aptitude: Ability to understand technical products industry applications and customer requirements. Experience with sales operations inventory purchasing and business systems preferred.

Communication & Collaboration: Strong verbal and written communication skills with the ability to work effectively across departments including Branch Management Division Managers Accounting Technical Services and Sales teams.

Problem-Solving & Decision-Making: Demonstrated ability to analyze situations prioritize competing demands resolve customer issues and make sound business decisions in a fast-paced environment.

Customer Focus: Commitment to delivering exceptional customer service and building long-term customer relationships.

Organization & Initiative: Strong organizational skills with the ability to manage multiple priorities monitor team performance and work independently with minimal supervision.

Technology Skills: Proficiency with Microsoft Office applications and the ability to quickly learn and effectively utilize business software systems.