Inside Sales & Customer Success Representative
Location: Summerville SC
Company: Lawn Doctor
Support Customers. Build Relationships. Grow Your Career.
At Lawn Doctor were more than a lawn care company. Were a team committed to creating exceptional customer experiences. Were looking for an Inside Sales & Customer Success Representative who enjoys talking with people building relationships and helping customers find the right solutions for their lawns.
This is a high energy phone based sales role where youll spend your day connecting with homeowners through phone calls text messages and email. Your success is rewarded through a competitive base salary plus performance based commissions. Youll follow up on leads educate customers about our services recommend solutions based on their lawns needs and help grow relationships with both new and existing customers.
If youre organized goal oriented and enjoy turning conversations into long term customer relationships wed love to meet you.
What Youll Do
Follow up with company generated leads and convert inquiries into new Lawn Doctor customers.
Contact existing customers through phone calls text messages and email to recommend additional services based on technician recommendations.
Execute monthly sales campaigns by reaching out to targeted customer lists and promoting featured Lawn Doctor services.
Educate homeowners on our residential lawn care services and recommend solutions that best fit their lawns needs.
Build trust with customers by providing professional recommendations and outstanding service.
Manage a high volume of customer interactions while maintaining accuracy and attention to detail.
Document all customer communications and sales activity within our CRM.
Collaborate with the Operations and Customer Experience teams to ensure a seamless customer experience from sale to service.
What Makes You Successful
You genuinely enjoy talking with people and building relationships over the phone.
Youre confident asking for the sale while always putting the customers needs first.
Youre highly organized and able to manage multiple conversations and follow up tasks throughout the day.
You communicate professionally through phone calls text messages and email.
You have excellent attention to detail and follow through on commitments.
You enjoy working toward goals in a fast paced environment.
You are dependable coachable and enjoy being part of a collaborative team.
Preferred Qualifications
Previous experience in sales customer service account management or a relationship focused role is preferred.
Experience using CRM software is a plus.
Strong computer skills and the ability to quickly learn new systems.
Our Core Values
At Lawn Doctor who you are is just as important as what you do. We are looking for people who demonstrate these values every day.
Coachable Open to learning feedback and continuous improvement.
Respectful Professional kind and positive with customers and teammates.
Work Ethic Committed to doing your best every day.
Willingness to Help Ready to support customers and teammates whenever needed.
Reliable Someone others can count on to follow through.
What We Offer
Competitive base salary plus performance based commissions.
Monday through Friday schedule with occasional Saturdays during our peak season from February through May.
Paid training and ongoing coaching.
Opportunities for professional growth and advancement.
Supportive team environment where your contributions matter.
Established locally owned company with a strong reputation in the community.
If youre looking for a career where your communication skills organization and drive can make a real impact wed love to hear from you.
Apply today and help us create healthier lawns happier customers and lasting relationships.
Our Franchisees Need People Like You
Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
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