Inside Sales Customer Service Representative

Position Overview
Webster & Garner Inc. is seeking an Inside Sales / Customer Service Representative to join our team. This is a
critical individual-contributor role reporting to the Inside Sales Manager with a strong focus on generating and
closing sales. The ideal candidate is a motivated team player who is committed to delivering superior customer
service upholding safety standards and pursuing continuous professional development.

Key Responsibilities:

Sales
Handle inbound calls regarding new propane service tank installations and price quotes
Convert competitor tank switch-outs and follow up on sales leads to close business
Enroll customers in pre-buy budget billing and keep-fill programs
Identify opportunities to upsell service plans tank monitors and equipment

Customer Service
Process will-call orders and coordinate delivery scheduling
Respond to no-heat and out-of-gas calls coordinate service urgently in accordance with company protocol
Resolve billing inquiries payment issues and account updates
Log and immediately escalate safety-related calls including odor and leak reports
Maintain accurate customer records and delivery notes
Generate invoices and other documentation as required

Administrative
Maintain accurate call and order documentation to support degree-day delivery routing
Meet established targets for call handling response time and customer satisfaction
Support increased call volume during peak winter season
Maintain a clean organized and professional workspace

Qualifications & Skills
Demonstrate phone communication and active listening skills
Self-motivated with a strong desire to learn investigate and solve problems independently
Proficiency in Microsoft Word and Excel; ability to quickly learn our customer software system
Strong organizational and administrative skills including recordkeeping multitasking prioritization and time
management
Professional appearance demeanor and communication style
Strong team player who works well with colleagues and contributes to a positive work environment
Prior experience in sales or customer service preferred particularly within the propane home services or
utilities industries