Inside Sales Associate Telecom

Inside Sales Specialist

Location: Highland Heights KY

Employment Type: Onsite

About the Role

As an Inside Sales Associate you will serve as a key link between Prysmian our customers and our Outside Sales team supporting the telecom fiber and copper business and playing a key role in driving customer satisfaction revenue and operational performance. You will partner directly with customers Outside Sales and cross-functional teams to deliver timely accurate solutions and ensure orders move seamlessly from request to fulfillment.

This is a high-impact fast-paced role where attention to detail responsiveness and strong collaboration directly influence business outcomes and customer success.

About Prysmian

Prysmian is the global leader in solutions for energy and digital connections developing resilient high-performing sustainable and innovative cable systems for transmission power grid electricity and digital solutions. We also produce a comprehensive range of optical fibers copper cables and connectivity for voice video and data transmission connecting the world.

Make Your Mark at Prysmian Group - Join Us

What Youll Do

• Manage Customer Relationships: Serve as the primary point of contact for assigned customer accounts building strong relationships while handling a high volume of requests
• Drive Quoting & Pricing: Analyze customer needs and specifications to deliver accurate timely quotes including pricing lead times and product availability
• Own the Order Lifecycle: Manage order progress communication updates and collaborate with internal teams to meet customer expectations
• Resolve Issues with Ownership: Address returns claims and discrepancies identifying root causes and driving resolution across teams
• Collaborate Cross Functionally: Work closely with Scheduling Manufacturing Shipping Quality Finance Engineering and Product teams to deliver customer solutions
• Support Sales Growth: Partner with Outside Sales and Sales Agents to contribute to account growth customer retention and identify opportunities that contribute to overall business growth
• Interpret Customer Requirements: Translate customer needs and technical specifications into accurate orders and solutions with support from internal teams
• Act as the Voice of the Customer: Represent customer needs internally and ensure alignment across teams
• Contribute to Business Initiatives: Participate in cross-functional projects and initiatives that support specialty market growth and new opportunities

What Were Looking For

Experience and Qualifications

• Associate or bachelors degree preferred or equivalent combination of education and relevant work experience.
• Experience in customer service sales support account coordination order management or inside sales
• Experience handling multiple priorities in a fast-paced environment

Skills & Capabilities

• Ability to manage customer relationships in a fast-paced high-volume environment
• Strong attention to detail and accuracy when handling quotes orders and data
• Ability to problem-solve and coordinate across multiple teams to resolve issues
• Comfort working with technical product information and customer specifications
• Strong organizational and time management skills
• Proficiency in Microsoft Office (Excel Outlook Word)

Preferred

• Experience with ERP systems (SAP AS400 or similar)
• Familiarity with EDI processes

Career Growth and Development

This role provides a strong foundation for long-term career growth within sales account management and commercial operations.

• Opportunities to grow within the team and broader commercial organization
• Exposure to diverse product lines markets and strategic customer segments
• Participation in cross-functional projects that provide visibility across the business

Work Environment and Culture

• Fast-paced and dynamic environment with a high level of ownership
• Collaborative team-oriented culture across functions
• Supportive environment focused on performance and work-life balance

Compensation and Benefits

• Competitive Base Salary
• Medical dental and vision coverage
• 401(k) with company match
• Paid parental leave and adoption assistance
• Paid time off and holidays
• Life and disability insurance
• Supplemental insurance and wellness programs

Company Values

Passion: Our enthusiasm fuels continuous success.

Teamplay: Foundation of relationships and culture.

Innovation: Focus on value-generating activities and creativity.

Belonging: Shared purpose trust and connection.

Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company.

Our company will **never**:

• Ask for payment fees or financial information at any stage of the recruitment process

• Request passwords banking details or copies of personal identification via email or text

• Extend a job offer without a formal interview process

• Communicate from non-company email addresses (e.g. Gmail Yahoo)

All legitimate communications from our recruitment team will come from an official company email domain (ending in @).

If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message please contact us directly at .

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please contact us at .