Inside Sales and Customer Service Representative

Ready to build a high-energy career where every day is different Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. Were Southwind the highest-performing 1-800-GOT-JUNK franchise group built onintegrity accountability and investing in people.

Shack Shine a Southwind Company
Location: Mission KS (In-Office)
Compensation: $45000$55000 Total Compensation (Salary Commission)

Shack Shine a Southwind company is redefining the home services industry. We dont just clean homes we provide a premium home detailing experience that helps homeowners take pride in their biggest investment.

Serving the Kansas City Metro we specialize in professional window cleaning gutter maintenance power washing driveway cleaning and premium Christmas light installations. As one of the fastest-growing home service brands in the region were committed to delivering exceptional customer experiences while creating outstanding career opportunities for our team.

Are you someone who enjoys connecting with people uncovering their needs and helping them find the right solution As an inside sales and customer service representative youll be the first point of contact for homeowners interested in Shack Shines services.

This is an inside sales and customer experience role where youll convert inbound leads into booked appointments educate customers on our services and build lasting relationships that drive business growth. If youre motivated by helping customers while earning performance-based incentives wed love to meet you.

• Answer inbound calls and online inquiries with professionalism and enthusiasm.
• Build rapport with homeowners and identify their service needs.
• Recommend the right services and confidently communicate pricing and value.
• Convert qualified leads into scheduled appointments.
• Follow up with prospective customers to answer questions and close opportunities.
• Confirm job details scheduling and customer expectations prior to service.
• Maintain accurate customer information and sales activity within our CRM.
• Collaborate with operations to ensure a seamless customer experience from booking through completion.
• Resolve customer questions or concerns while delivering exceptional service.
• Stay current on our services promotions and pricing to confidently educate customers.
• Prospecting for new business opportunities
• Current position: fulltime- Monday through Friday (subject to change during peak seasons)
• Help us build the foundation and grow the business to be the best detailing and lights company in KC!

• Previous experience in inside sales customer service retail sales or a similar customer-facing role preferred.
• Strong communication and relationship-building skills.
• A customer-first mindset with the ability to confidently ask for the sale.
• Excellent organization and attention to detail.
• Experience using CRM software or the ability to learn quickly.
• Self-motivation and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a positive team-oriented attitude.
• Knowledge of residential home services is a plus but not required.

• Competitive Pay: $45000$55000 total compensation ( base salary commission).
• Full Benefits: Medical dental vision life insurance HSA/FSA AD&D and more.
• 401(k) with up to 4% Company Match
• Career Growth: We promote from within and provide ongoing leadership development and professional training.
• Award-Winning Culture: Join a Southwind company recognized as a Best Places to Work and Fast 50 Company.
• Growing Business: Be part of a high-performing team thats transforming the home services industry.

If youre looking for more than just a job and want a career where your sales skills customer focus and drive are rewarded wed love to hear from you.

Apply today and help homeowners experience the Shack Shine difference.

Southwind encourages team members to lead with innovation and purpose. Were a company built on integrity teamwork and ongoing development. Join us and help redefine home services. Apply Now!