Inside Sales Administrator

Crane Co. is an Equal Opportunity Employer and does not discriminate on the basis of race color creed religion sex national origin marital status age sexual orientation gender identity characteristics or expression physical or mental disability pregnancy medical condition genetic information or U.S. military or veteran status or any other characteristic protected under federal state or applicable local law in recruiting hiring training and promoting.

About CRANE ChemPharma & Energy

CRANE ChemPharma & Energy (within Cranes Process Flow Technology segment) designs and manufactures a variety of high performance products including: highly engineered check valves sleeved plug valves lined valves process ball valves high performance butterfly valves bellows sealed globe valves aseptic and industrial diaphragm valves multi/quarter-turn valves actuation sight glasses lined pipe fittings and hoses and air operated diaphragm and peristaltic pumps. Its trusted brands (in alphabetical order) ALOYCO CENTER LINE COMPAC-NOZ CRANE DEPA DUO-CHEK ELRO FLOWSEAL JENKINS KROMBACH NOZ-CHEK PACIFIC VALVES RESISTOFLEX REVO SAUNDERS STOCKHAM TRIANGLE UNI-CHEK VALVES WTA and XOMOX offer customers complete and innovative product portfolio designed for the most demanding corrosive erosive and high purity applications. Among the industries served are the chemical processing biotechnology pharmaceutical oil & gas refining and power generation.

About Crane

Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855 Crane provides products and solutions to customers in the aerospace electronics hydrocarbon processing petrochemical chemical power generation automated merchandising transportation and other markets. The Company has three business segments: Aerospace & Electronics Engineered Materials and Process Flow Technologies. Headquartered in Stamford Connecticut Crane has approximately 11000 employees and operates in 32 countries. Crane Co. is traded on the New York Stock Exchange (NYSE:CR)

Essential Job Functions and Responsibilities

• Resolve customer questions concerns and complaints via phone and email.
• Assist with quotes placement of orders returns credit/debit memos and cancellation of orders.
• Work with Quality and/or Engineering Department when receiving a Notice of Nonconformance.
• Utilize the ERP system to do daily functions.
• Work with multiple departments.
• Trace status of orders through shop floor.
• Be knowledgeable of product line prices delivery time drop ship as required.
• Prepare and forward paperwork for Returns and Replacements on problem orders.
• Able to organize and prioritize workload.
• File and scan documents to their appropriate location.

• Performs other allied duties as assigned by supervisor.
• Listens to and records customer feedback (negative and positive) information into NetSuite.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Recommend improvements in products packaging shipping service or billing methods and procedures to prevent future problems.
• Light receptionist duties.
• Assists and works in conjunction with all other departments to facilitate smooth office operations.

Supervisory Responsibility

This position does not manage any other employees.

Responsibilities/Duties:

• Adhere to all safety policies and procedures.
• Attend and actively participate in meetings and trainings as well as share important information in a professional manner.
• Monitor and follow applicable laws and regulations.

Education Work Experience Skill Requirements & Certifications:

Minimum Education (or substitute experience) required:

• High School Graduate or GED equivalent/Some college preferred.

Minimum Experience required:

• Minimum 2 years general office experience in a manufacturing environment.
• Proficiency with Microsoft Office programs and ability to learn new customized software.
• Experience with ERP NetSuite is a strong plus.

Skills Required:

• Must have strong organizational skills and be detail-oriented. Ability to handle several projects simultaneously prioritize work and handle last minute demands appropriately.
• Proven success with working in a team environment.
• Excellent communication written and grammatical skills.
• Customer service oriented.
• Critical Thinker
• Problem Solving/Analysis

Minimum License Certifications & Affiliations/Memberships and CEUs

• Valid California drivers license and an insured vehicle in good working order.

Special Requirement:

• May be required to work weekends and holidays as business necessitates; schedules will be determined by management with at least 48 hours advance notice.

Work Environment:

• Frequently in the office the following conditions apply:
• Employees work in an office with moderate noise levels (such as computers and printers) and controlled temperature conditions.
• Occasionally in the shop the following conditions may apply:
• Includes exposure to sounds and noise levels that are distracting or uncomfortable
• Requires working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures

25.51-32.33

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion gender sexual orientation general identity national origin disability or veteran status.