Initial Adjudicator

Initial Adjudicator

FT / PT Status Full-Time
Salary $21.41
Remote Work / In-Office In-Office / On-Site

Recruiter Breanna Granger
Application Deadline 9/13/2026

Key Responsibilities

The UnemploymentInsurance (UI) Division at the Department of Workforce Services (DWS) islooking for several highly skilled and motivated individuals to fill UI InitialAdjudicator positions throughout the Wasatch Front. This is a fast-pacedposition where work priorities change throughout the day as new information isreceived from office training will be required in the Salt LakeCity office for the first year of employment.

After a year of employment a hybrid schedule may be an option.

A UI Claims Adjudicator performs the following duties:
-Rendering legal determinations pertaining to non-monetary eligibility for UI benefits as prescribed by the Utah Employment Security Act.
-Conducting extensive fact-finding interviews over the phone with claimants employers and other interested parties.
-Analyzing information gathered and preparing administrative determinations of eligibility.
-Serving as a technical expert pertaining to the law.
-Receiving researching and responding to incoming questions or complaints.
-Providing information explaining policy and procedures and/or facilitating a resolution.
-Meeting high quality and timeliness standards each month.

Qualifications

The ideal candidate for this position is someone who:
-Can interpret and apply policy.
-Has great customer service skills.
-Has the ability to utilize interviewing techniques to find gather and collect information or data.
-Can communicate information clearly and concisely verbally and in writing.

Preference may be given for the following:
-Current or previous employment with the Department of Workforce Services.

About the Role

Location
140 E 300 S
Salt Lake City Utah 84111
United States
Background Check Required You must successfully pass a criminal history check.
Schedule Code B - Competitive Career Service

Why You Should Join Our Team
In Utah we believe hard work is important but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation strong work ethics and mutual support.

The Agency
The mission of Workforce Services is to strengthenUtahs communities by supporting the economic stability and quality of ourworkforce. Today more than 2200 Workforce Services employees assistindividuals in preparing for and finding jobs meeting workforce needs of Utahbusinesses administering temporary assistance and providing economic data andanalysis. Through a collaborative approach the department has served millionsof Utahns and has become a leader on several statewide initiatives. These includeintergenerational poverty homelessness affordable housing supportingrefugees helping rural communities serving veterans and individuals withdisabilities and getting Utahns trained and back to work. To learn more aboutWorkforce Services click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. For accommodations please contact .