Infrastructure Specialist Associate (PN )
Job Location:
Columbus, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What will you do
At DODDS assigned Developmental Centers and/or offices answers questions from end users offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation observation or technical documentation.
Offers assistance with producing various reports for the center.
Receives training on and assists higher-level specialists to become proficient in installation maintenance configuration upgrading and/or administration of hardware and software tools in a single technology domain.
Develops and maintains documentation.
Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II III customer support.
Assists higher-level specialists diagnosis analyzes and resolves issues for customer(s) in assigned technology domain.
Grants access maintains user accounts troubleshoots problems and upgrades software.
Provides input and suggestions to supervisor/management relative to scope of duties.
Stays up-to-date regarding current and new technologies standards and techniques.
Receives training and learns system security skills to promote system security and awareness by adhering to the Agencys and/or States IT security policy(s) and standards.
Assists in conducting performance tuning for hardware and software.
Receives training on vendor supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.
Interfaces with other platforms from a hardware and/or software perspective (e.g. video conference equipment).
Changes telephone system (movesaddschanges) updates speed dial assists to pull reports.
Supports DC payroll department with Kronos time clock hardware configuration.
Configures wireless devices to connect and operate on the network (e.g. laptops smart phones etc.).
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
18 months combined work experience and/or training in any combination of the following: installing monitoring/maintaining configuring upgrading &/or administering/operating a single technology domain.
-Or successful completion of IT Apprenticeship program at designated agency.
-Or completion of associate core program in computer science or information systems.
Job Skills: Information Technology Computer Literacy Operational and Administrative Support Critical Thinking Organizing and Planning Priority Setting Verbal Communication Written Communication
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Join Our Team!
Accepting applications for an Infrastructure Specialist Associate position!
The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.
Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:
- Inclusion
- Partnership
- Respect
The Division of Information Technology Services (ITS) is responsible for the safe efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Hourly wage will be paid at step 1 unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.
The final candidate selected for the position will be required to undergo a criminal background check.
The final applicant selected for this position will be required to submit to urinalysis. An applicant with a positive test result will not be offered employment.
To request a reasonable accommodation due to disability please contact Terry Penn at
Required Experience:
IC
About Company
Ohio.gov is the official website for the State of Ohio. Find the government information and services you need to live, work, travel, and do business in the state.
