Infrastructure Operations Engineer

Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people commitment to innovation and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best and work with the best this is where you belong.

The Infrastructure Operations Engineer is an integral part of Lathams Technology & Information Services role will be responsible for the implementation maintenance support and decommissioning of physical and virtual server and storage systems ensuring that these platforms are consistently configured secure and reliable across the firms global technology platform while performing routine operational tasks including system patching upgrades backups and recovery testing in line with firm policies and change management processes. This role will be located in our Las Vegas office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Troubleshooting complex infrastructure incidents and service requests working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
• Monitoring the health performance and capacity of infrastructure systems proactively identifying and resolving issues to minimize downtime and service disruption
• Supporting infrastructure lifecycle management including hardware and software refreshes migrations and decommissioning in accordance with firm standards and project timelines
• Maintaining accurate and uptodate technical documentation including standard operating procedures system inventories configuration records and topology diagrams
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  
  

Wed love to hear from you if you:

• Demonstrate good knowledge of ITIL ITSM Problem Management Service Management and Change Management frameworks
• Possess the analytical skills needed to troubleshoot a variety of symptoms diagnose problems and test recommend and implement solutions to technology problems
• Exhibit well-developed and professional interpersonal skills and the ability to interact effectively with people at all organizational levels of the firm

And have:

• ITIL Foundation
• Bachelors degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelors degree
• Microsoft Certification or equivalent experience preferably
• VMWare Certification (VCP) or equivalent experience preferably
• A minimum of seven (7) years progressive computer systems management and support experience preferably in a multi-site enterprise-scale environment such as an international law firm or professional/financial services
• A minimum of five (5) years experience of installing and maintaining Windows servers including operating system installation configuration administration maintenance and troubleshooting
• A minimum of five (5) years experience of installing maintaining and supporting Enterprise server storage and backup systems - in particular Dell servers storage and backup systems; experience of Storage Area Networking PURE Storage arrays preferably
• A minimum of five (5) years experience with Active Directory in a large multi-site Microsoft environment including but not limited to understanding and supporting directory services DHCP DNS and Group Policies
• A minimum of five (5) years experience of installing maintaining and supporting high availability systems using VMware
• Experience with VMWare NSX vSAN and other vSphere supporting technologies
• A minimum of five (5) years experience installing maintaining and supporting RHEL Linux and Kubernetes based systems

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

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