Infrastructure Lead

Infrastructure Lead (6 mo contract)

NapervilleIL

Rate: $60/Hour W2 H1b Ok

Client: Oncourse Home Solutions

Summary:

We are seeking a highly skilled and proactive Infrastructure Lead to oversee incident management and technical problem-solving efforts across our enterprise systems. This role requires a hands-on leader with deep technical expertise strong communication skills and the ability to operate under pressure in a fast-paced production environment.

Responsibilities:

• Incident Management & Resolution
  • Lead and coordinate high-severity incident response and root cause analysis.
  • Facilitate technical war rooms and drive resolution across cross-functional teams.
  • Provide clear timely updates to stakeholders and leadership during outages or critical issues.
• Technical Leadership
  • Guide troubleshooting sessions involving AWS Cloud Salesforce databases and networking infrastructure.
  • Analyze complex infrastructure issues and propose creative actionable solutions.
  • Collaborate with vendors to evaluate options and recommend the best course of action.
• Infrastructure & Cloud Expertise
  • Design and support scalable secure and resilient cloud infrastructure (primarily AWS).
  • Understand and troubleshoot across systems including:
    • AWS Cloud Services (Must have it)
    • Azure Cloud Service (Preferred)
    • Snowflake Cloud (nice to have)
    • Salesforce platform (Preferred)
    • Relational and NoSQL Databases
    • Datadog monitoring and observability tools
    • Cisco networking (switches routing connectivity)
• Operational Excellence
  • Bring strong production support experience including after-hours availability when needed.
  • Monitor system health and performance and proactively address potential issues.
  • Maintain and improve incident response playbooks and escalation procedures.
• Communication & Leadership
  • Communicate effectively with technical and non-technical stakeholders.
  • Provide leadership in planning prioritizing and executing infrastructure initiatives.
  • Mentor junior engineers and foster a culture of accountability and continuous improvement.

Requirements:

• 8 years of experience in IT infrastructure cloud operations or related roles.
• Proven experience leading incident response and technical troubleshooting.
• Strong hands-on knowledge of:
  • AWS (EC2 VPC S3 CloudWatch etc.)
  • Salesforce administration and integration
  • Databases (SQL NoSQL)
  • Datadog or similar observability platforms
  • Cisco networking (switches VLANs routing)
• Familiarity with programming/scripting (Python Bash etc.) and infrastructure-as-code tools.
• Excellent analytical problem-solving and decision-making skills.
• Strong leadership and stakeholder management capabilities.
• Willingness to work extended hours during critical incidents.

Preferred Skills:

• Experience working in a hybrid cloud environment.
• Exposure to DevOps practices and CI/CD pipelines.
• Prior experience in a consulting or vendor-facing role.

Benefits:

Eligible for medical dental vision 401(k).

Required Skills:

AWSSalesforceCisco Networking Devices