Infrastructure Engineer

JOB SUMMARY:

The Infrastructure Engineer is a technical specialistroleresponsible for maintaining supporting and improving the global infrastructure platform across on-premises and cloud environments. This role provides deep technical expertise across servers storage networkingLAN WAN and Wifi virtualisation backup DR and monitoring systems.

The role ensures the stability resilience performance and securityacrossinfrastructure services that underpinsbusiness operations. Engineers deliver hands-on technical work support incidents participate in project delivery implement change and contribute to global standardisation and modernisation initiatives.

Operating under the guidance of the Regional Infrastructure Manager this position is crucial in ensuring infrastructure availability across regional offices datacentres remote sites and cloud workload.

MAIN DUTIES AND RESPONSIBILITIES:

Duties and responsibilities would include:

Core Infrastructure Engineering

• Troubleshoot infrastructurerelatedissuesby providing 3rdline support tosupporting functions.

• Maintainbothon-premand cloudServer environments (Windows2016/2019/2022) including installation configurationPatch managementand lifecycle management.

• Manage Active Directory Entra ID DNS DHCP Group Policy OU structure replication.

• Support hybrid identity (AAD Connect Cloud Sync) MFA Conditional Access and identity governance baselines.

• Deploy maintain and troubleshoot virtualisation platforms (VMware vSphere/ESXi or Hyper-V).

• Perform server builds OS hardening patching software deployment and configuration baseline enforcement.

• Support Back up and DR functions.

Azure & Cloud Infrastructure

• Support Azure VMs storage accounts VNets NSGs load balancers recovery vaults.

• Maintain Azure backup & site recovery (ASR) configurations and replication health.

• Assist with AVD image management FSLogix profiles and session host maintenance.

• Monitor cloud resource performance cost and security posture.

Storage Backup & DR

• Administer SAN/NAS platforms (NetApp Dell EMC HPE Synology or equivalent).

• Manage storage provisioning LUNs shares quotas snapshots and performance tuning.

• Operate backup systems (Veeam Rubrik Commvault Azure Backup):

• Contribute to disaster recovery testing documentation and RPO/RTO validation.

Networking & Connectivity (Infrastructure-Focused)

• Support network operations where required by region:

• VLAN management.

• Switch configuration (Cisco HP Meraki UniFi).

• Firewall rule updates and packet tracing (Fortinet/Palo Alto/Cisco ASA).

• SD-WAN/VPN monitoring and troubleshooting.

• Perform connectivity diagnostics for servers cloud and datacentre infrastructure.

• Wifi Management Monitoring and Deployment.

Monitoring

• Use monitoring platforms (SolarWinds PRTG LogicMonitor Azure Monitor) to detect performance issues and faults.

• Support scripting/automation (PowerShell preferred) for routine tasks such as:

• User and AD object management.

• Server compliance checks.

• Bulk configuration changes.

• Backup validation scripts.

IncidentandChange Management

• Provide 3rd-line technical supportfor thecompany.

• Perform root-cause analysis for recurring issues and contribute to problem remediation plans.

• Execute changes using approved procedures including risk assessment rollback planning and stakeholder communication.

Project Work & Technical Delivery

• Participate in infrastructure upgrades migrations server refreshes cloud onboarding and network modernisation projects.

• Assist with datacentre rack/stack cabling hypervisor upgrades storage refresh and backup platform improvements.

• Support global standardisation of builds tools and infrastructure frameworks.

Documentation & Configuration Management

• Create and maintain:

• Build documents

• Infrastructure diagrams

• Asset and configuration records

• Ensure documentation reflects current operating environments and engineering standards.

• Create KB for service line functions.

SKILLS/KNOWLEDGE/EXPERIENCE:

Essential

• Professional experience inIT support minimum 3 years underService Desksystems administration networking or cloud operations.

• Strong experience supporting core infrastructure technologies (servers storage networking VMs).

• Solid hands-on experience with Windows Server Active Directory/Entra ID Group Policy and enterprise management platforms.

• Practical knowledge of virtualisation (VMware/Hyper-V) and cloud systems (Azure preferred).

• Experience with patching monitoring and configuration-management tools.

• Understanding of backup replication and disaster-recovery concepts.

• Ability to troubleshoot complex technical issues across multiple domains.

• Strong documentation communication and stakeholder-engagement skills.

Desirable

• Experience working in a global or multi-site environment.

• Familiarity with AVD O365 M365 and endpoint-management technologies.

• Exposure to enterprise networking (routing switching firewalling VPN).

• Knowledge of cybersecurity practices vulnerability management and compliance frameworks.

• Experience with ITIL processes (incident change problem).

EDUCATION: QUALIFICATIONS/PROFESSIONAL MEMBERSHIPS:

• IT Degreein Computer science or similar.

• Microsoft(Azure Administrator Windows Server Identity & Access)

• VMware(VCP)

• Cisco(CCNA)

• CompTIA(Network Security Server)

• ITILFoundation

PERSONAL ATTRIBUTES:

• Highly technical analytical and methodical in fault resolution.

• Able to work independently within global distributed teams.

• Strong sense of ownership reliability and attention to detail.

• Resilient and calm during incident response and critical infrastructure events.

• Committed to maintaining high standards of security and operational excellence.

Diversity equity and inclusion (DE&I) are at the core of who we are and want to be.

SLR is proud to be an Equal Employment Opportunity / Affirmative Action Employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin gender sexual orientation civil union status age citizenship marital status disability gender identity or expression genetic information or veteran status.

At SLR we embrace diverse cultures perspectives skills and experiences within and outside our organization. We respect and celebrate differences and want to ensure that we continuously strive to build a place where everyone feels included and is encouraged to be their authentic self.

We are committed to these values and our SLR Culture & Diversity Team works to actively promote diversity equity and inclusion across our people and talent processes operations and client work around the world. If you have a disability and need reasonable accommodations at any point in the application or interview process please contact us at .