Infrastructure Engineer, AI (Microsoft)

• AI Agent Development & Enablement:
  Design build and administer AI agents using Microsoft Copilot Studio with a focus on SharePoint-based knowledge grounding. Partner directly with business users to gather requirements co-develop solutions and troubleshoot agent behavior accuracy and performance. Promote reusable design patterns and best practices for scalable agent development.
• Workflow Automation (Power Platform):
  Develop and manage automated workflows using Power Automate and related services. Build integrations between Copilot agents and enterprise systems ensure reliability and error handling and optimize workflows for efficiency and maintainability. Build flows that leverage SharePoint online forms lists and sites.
• Governance Ownership (Power Platform & Copilot):
  Own and enforce governance across Power Platform and Copilot Studio including:
  • Environment strategy (Dev/Test/Prod).
  • Data Loss Prevention (DLP) policies and connector governance.
  • Role-based access control (RBAC) and least privilege access.
  • Solution lifecycle management (ALM) and deployment standards.
  • Data usage policies with focus on SharePoint-based AI grounding.

Continuously refine governance to balance innovation with risk management.

• Security & Risk Management:
  Implement and monitor security controls to protect enterprise data within AI solutions. Identify and mitigate risks such as data leakage over-permissioning and improper data exposure through AI agents. Partner with security teams as needed but retain ownership of platform-level controls.
• AI Integration & Targeted LLM Usage:
  Design and implement integrations between Microsoft Copilot and external AI platforms where appropriate. Support use of Anthropic Claude including administration of Claude Enterprise and secure API integrations. Define when to use internal vs. external AI models.
• Platform Administration:
  Administer Power Platform and Copilot Studio environments including provisioning monitoring capacity management and licensing optimization. Ensure platform health performance and alignment with enterprise standards.
• Monitoring Optimization & Reporting:
  Track usage adoption and performance of AI agents and workflows. Identify opportunities to improve accuracy reduce cost and increase business value. Provide reporting and insights to IT leadership and the cross-functional AI team.
• User Support & Training:
  Provide Tier-2/3 support for AI solutions working directly with end users to resolve issues and improve outcomes. Develop practical training materials documentation and governance guidelines to enable safe and effective self-service development.
• Collaboration with AI Team:
  Work closely with a cross-functional AI team to align on priorities standards and emerging use cases. Contribute to enterprise AI strategy through hands-on execution and feedback from real-world deployments.

• Bachelors Degree in a technical field preferred (e.g. Computer Science).
• Industry Certifications a plus (e.g. Network Azure Administrator Associate).
• 35 years of experience with Microsoft Power Platform (Power Automate Power Apps Dataverse).
• Hands-on experience with Microsoft Copilot Studio or similar conversational AI platforms.
• Experience managing Anthropic Claude or similar non-Microsoft enterprise AI services.
• Proven experience designing and enforcing governance in Power Platform environments.
• Experience working directly with business users to design and troubleshoot solutions.
• Familiarity with integrating external APIs and AI platforms.
• Understanding of enterprise identity and access management (Entra ID).
• Microsoft SharePoint: Proficiency in the Microsoft 365 ecosystem especially SharePoint Online Microsoft Teams OneDrive and its administration tools. Experience creating managing and securing SharePoint sites.
• PowerShell: Strong PowerShell scripting skills for automating SharePoint administrative tasks (e.g. bulk updates deployments backups).
• Strong communication and interpersonal skills to effectively support end-users and work with cross-functional teams.

• Excellent analytical organizational and documentation skills.
• Ability to prioritize tasks and escalate to a senior member of the team as necessary.
• Excellent verbal and written communication with end users clients and vendors.
• Ability to communicate and present ideas and recommendations effectively to IT management or other business stakeholders.