Infra Configuration Consultant (Mainframe Capacity and Performance Analyst)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.

As an Infrastructure Configuration Consultant within PNCs Technology organization you can be based in Pittsburgh PA Strongsville/Cleveland OH Birmingham AL Phoenix AZ Dallas TX or Denver CO.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Mainframe Capacity and Performance Analyst is responsible for monitoring analyzing and optimizing mainframe system performance capacity and resource utilization across the enterprise environment. This role supports operational stability and strategic planning by producing performance reporting identifying trends recommending improvements and partnering with infrastructure engineering and operations teams to maintain efficient and reliable mainframe services. The position also includes mainframe hardware support activities including coordination of maintenance code currency and device implementation with internal teams and external vendors.

Key Responsibilities
Analyze mainframe capacity utilization and performance trends using RMF SMF CA-MICS MXG SAS Mainview Systemware and related reporting tools.
Produce and maintain daily weekly monthly and ad hoc performance and capacity reports to support operational decision-making and long-range planning.
Interpret system data to identify bottlenecks performance issues and optimization opportunities involving CPU memory disk I/O workload management and coupling facility activity.
Support workload analysis and tuning across z/OS environments including WLM service classes initiators application environments and job flow behavior.
Review and maintain knowledge of LPAR configurations processor capacity memory constraints channel configurations and overall system architecture.
Provide mainframe hardware support by coordinating with vendors and internal teams on microcode installation hardware fixes new device implementation and maintaining current code levels on hardware management consoles.
Assist with incident problem and change management activities through established IT service management processes including ServiceNow and enterprise change procedures.
Support software and configuration changes through established controls and deployment processes including Endevor procedures and change governance standards.
Use diagnostic and monitoring tools such as Strobe Syslog OPSLOG SDSF and TSO/E utilities to investigate system behavior troubleshoot issues and support root cause analysis.
Collaborate with infrastructure engineering operations and project teams to support service reliability capacity planning and mainframe modernization or expansion initiatives.
Maintain familiarity with enterprise standards reporting repositories project tracking tools and technical documentation sources required for the role.

Required Qualifications
Bachelors degree in Information Technology Computer Science Engineering or a related field or equivalent combination of education and relevant experience.
Experience supporting IBM mainframe environments including z/OS operations performance analysis or capacity planning.
Working knowledge of mainframe performance and accounting data sources such as RMF SMF CA-MICS or MXG.
Experience using SAS or similar analytical tools to manipulate data create reports and perform trend analysis.
Understanding of z/OS architecture workload management concepts and core system utilities including SDSF and TSO/E.
Knowledge of incident problem and change management disciplines in an enterprise technology environment.
Experience supporting or coordinating mainframe hardware activities including maintenance vendor engagement or device-related changes.
Strong analytical problem-solving documentation and communication skills.

Preferred Qualifications
Experience with Mainview Systemware Strobe and related mainframe monitoring or performance tools.
Knowledge of coupling facility structures XCF reporting LPAR configuration management and channel architecture.
Experience with ServiceNow Endevor JIRA or similar enterprise workflow and change management platforms.
Familiarity with mainframe reporting frameworks automation and operational documentation practices.
Exposure to IBM z Systems hardware support hardware management consoles and vendor maintenance coordination.

Core Competencies
Capacity planning and performance analysis
Mainframe systems knowledge
Hardware support coordination
Data analysis and reporting
Operational troubleshooting
Change and incident management
Cross-functional collaboration
Technical documentation


PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manages the requirements for planning organizing and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning development implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process methodology tools procedures and audit activities.
• Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
• Ensures the accuracy and validity of the configuration database for content on assets major infrastructure and platform components system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Information Security IT Architecture Network Administration Network Support Software Testing System Administration Team Collaboration Team Player Teamwork and Cooperation

Configuration Management ITIL (Information Technology Infrastructure Library) IT Quality Assurance Performance Measurement and Tuning Software Change Request Management Software Product Installation and Support System and Technology Integration Systems Software Infrastructure

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/23/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.