Infra Configuration Consultant Digital Employee Experience Team

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.

As an Infrastructure Configuration Consultant within PNCs Technology organization you can be based in Pittsburgh PA Cleveland OH or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is seeking an Infrastructure Configuration Consultant as a key member of a newly formed Digital Employee Experience team. This group will be focused on improving the end user experience by proactively identifying and solving problems (big and small) to the benefit of PNCs end users. Using the 1E Platform (formerly Tachyon now TeamViewer) this position is focused on automation and proactive insights as the key to incident reduction and elimination. Using a broad range of technical &/or development skills the ideal candidate will work across the organization to identify opportunities to enhance end user productivity avoid / prevent incidents and increase the effectiveness of our support organization. Ancillary skills around data presentation & analysis (e.g. PowerBI Tableau etc.) are also desired but not required.

All candidates should demonstrate a wide range of end-user technology experience in an environment where scale matters. Experience with the 1E Platform is preferred but experience with similar platforms like NextThink Systrack etc. will also be considered. Candidates with a background in application development and automation will also be considered if they can demonstrate the needed skills re: end-user technology.

Key Responsibilities
Design develop and maintain automation scripts using SQL PowerShell and 1E SCALE
Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance.
Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives.
Perform basic SQL queries and assist with reporting using Power BI.
Learn and apply API integration concepts for automation and system interoperability.
Provide support for Windows client infrastructure including troubleshooting and configuration.
Participate in ITIL-based processes for incident and change management using ServiceNow.
Assist with security-related tasks including Zscaler configuration and monitoring.

Required Skills & Qualifications
Foundational Knowledge:
Basic PowerShell scripting
Familiarity with SQL and reporting tools
Understanding of Microsoft Configuration Manager and Intune
Exposure to M365 and Windows client environments
Process Awareness:
General understanding of ITIL principles
Soft Skills:
Strong willingness to learn and adapt
Thrives in a fast-paced dynamic and fluid work environment. Displays a high tolerance for ambiguity and making decisions with incomplete information.
Good problem-solving and communication skills

Preferred Qualifications
Experience in desktop engineering or IT support
Familiarity with automation concepts and modern workplace technologies
Exposure to ServiceNow or similar ITSM tools

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manages the requirements for planning organizing and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning development implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process methodology tools procedures and audit activities.
• Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
• Ensures the accuracy and validity of the configuration database for content on assets major infrastructure and platform components system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Communication Information Security IT Architecture Network Administration Network Support Software Testing System Administration Team Player Work Initiative

Configuration Management ITIL (Information Technology Infrastructure Library) IT Quality Assurance Performance Measurement and Tuning Software Change Request Management Software Product Installation and Support System and Technology Integration Systems Software Infrastructure

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $125000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/08/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.