Information Technology Technology Support

Responsible for general technical support for students faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000 users).

Responsible for general technical support to include but not limited to as much of the following as possible:

• Administers all smart-podiums troubleshooting all Audio-Visual issues in lecture halls labs and classrooms
• Respond to service tickets
• Performs installation configuration deployment and troubleshooting of desktop/laptop computers and peripherals
• Administers Print Server and printing management software
• Administers E-Mail listserv for faculty staff and student body
• Troubleshoots network (wired and wireless) related issues
• Technical support for Medical Simulation Machines
• Assists students and instructors with Canvas and clicker issues
• Assist students with Exam issues
• Troubleshoot Zoom issues
• Other duties as required

• Bachelor of Science preferred.
• At least 3 years of IT experience preferred.

• Demonstrated proficiency in communication (written and verbal) required
• Customer service and team orientated required
• A high degree of interpersonal competency: professionalism diplomacy judgement and discretion required
• Demonstrated ability to develop positive and cooperative relationships with students faculty and colleagues required
• Networking DNS DHCP LDAP TCP/IP
• Knowledge of Windows Workstations/Servers Linux Servers (preferred) and Mac OSX.
• Knowledge of Microsoft Office Suite including Word Excel PowerPoint & Outlook
• Basic understanding of Audio-Visual equipment.
• Internet research

• Extensive time sitting and standing
• Ability to lift 10 lbs.