Information Technology Technician

Position Summary:

The Information Technology Technician is responsible for managing MDpanels enterprise-wide hardware operations and supporting the technology asset lifecycle across MDpanel divisions and locations. This includes the coordination deployment maintenance replacement logistics and retirement of company technology assets.

The position is based at the Perrysburg Ohio office and is 100% onsite; remote work is not addition to these enterprise-wide hardware responsibilities the technician serves as the onsite IT resource for the Ohio office supporting end users infrastructure systems connectivity servers backups security controls and other onsite technology needs.

The technician also serves as a primary point of contact for MDpanel IT support assisting users with system access software applications operating systems connectivity and other daily technology needs. The role supports user access throughout the account lifecycle provides technology guidance maintains support documentation coordinates with vendors and escalates technical or security issues as needed. This position reports to the Information Technology Manager works closely with the Technology and Cybersecurity teams and may travel to other MDpanel locations as required.

Essential Duties and Responsibilities:

Hardware & Asset Support

• Maintain accurate inventory and records for MDpanel technology assets including computers VoIP phones tablets printers network equipment accessories software licenses assignments locations status and others.
• Support the full technology asset lifecycle including procurement preparation configuration deployment maintenance repair reimaging replacement reassignment return secure data wiping and retirement.
• Coordinate asset logistics including packing shipping tracking transfers relocations replacements receipt confirmation and movement between users departments and MDpanel locations.
• Coordinate warranty repair service replacement and other vendor support for technology assets.
• Support shared office technology and peripherals including supplies service requests maintenance and vendor coordination.

Software & End-User Support

• Serve as the first point of contact for users seeking in-person or remote IT support.
• Support user access to company systems applications shared resources and technology platforms throughout the authorized user lifecycle including setup changes transfers and departures.
• Troubleshoot install configure test update and support software applications operating systems connectivity and related end-user technologies.
• Provide training and guidance on company technology systems applications and IT procedures.
• Maintain accurate ticket notes troubleshooting details asset records and documentation.
• Maintain technical documentation procedures system information network diagrams and other operational records.

Infrastructure & Security

• Support and maintain MDpanels technology infrastructure including networks servers telecommunications conference rooms cabling power protection and related physical systems.
• Support backup recovery and service continuity processes including monitoring restore testing and remediation of failures.
• Support security and compliance operations including endpoint protection patching device management monitoring remediation and prompt escalation of suspected security incidents.
• Support infrastructure changes system deployments service transitions and other technology initiatives in coordination with IT Cybersecurity and third-party providers.
• Coordinate with technology vendors and service providers supporting connectivity telecommunications infrastructure managed services and related IT operations.
• Identify recurring technology issues service failures and operational risks and escalate them to IT leadership.
• Perform other technology-related responsibilities and projects assigned by IT leadership or management.

Must-Have Qualifications:

• At least 3 years of hands-on IT support experience in an on-site end-user-facing role.
• Experience supporting an on-site Windows Server in a small office environment.
• Experience maintaining server rooms network closets racks environmental conditions physical access and supporting infrastructure.
• Experience supporting Windows Server backup recovery VPN and disaster recovery processes.
• Experience providing administrative support for Microsoft 365 including Outlook Exchange Online Teams OneDrive and SharePoint.
• Experience supporting Intune MDM Entra ID and Active Directory.
• Experience supporting macOS and Apple Business Manager.
• Strong networking knowledge including TCP/IP DNS DHCP VPN switches and wireless.
• Strong working knowledge of Windows 10 and 11 including imaging deployment and troubleshooting.
• Strong customer service skills and patience when helping nontechnical users.
• Solid troubleshooting organization and time management skills with the ability to adjust to changing priorities.

Physical Requirements:

• Ability to regularly lift and carry equipment weighing up to 45 pounds including computers monitors printers and other technology equipment.
• Ability to stand walk bend kneel and reach under desks or into tight spaces to run cables and connect equipment.
• Ability to sit for extended periods while working at a computer.
• Availability to occasionally work outside normal business hours for maintenance windows deployments urgent issues or requests.
• Ability to travel to other MDpanel locations as required.

Work Setting:

Onsite at the Perrysburg Ohio office.

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience qualifications skills location and internal equity.Please note that we are unable to provide sponsorship assistance currently. All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued respected and supported. We do not discriminate based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process please contact

The pay range for this role is:

$27.64 - $34.85 per hour (USD)