Information Technology Technician

Information Technology Technician Level I

Non-union at-will position

POSITION SUMMARY:

Provide users with technology support and education while contributing to and aligning with the Strategic Plan of St. Clair County RESA (SCCRESA). The Level I Technician delivers Helpdesk assistance to SCCRESA and its clients through hardware and software setup troubleshooting problem resolution asset management infrastructure support and project initiatives.

QUALIFICATIONS:

• Associate degree preferred but not required. Verifiable equivalent experience will substitute for
• A minimum of one (1) year of experience with multi-platform networks and multi-vendor hardware and software systems is required.
• Proficient skills using Google Suite and Microsoft Office are required.
• Strong ability to read write communicate and present in English including understanding and applying technical manuals procedures rules and spoken instructions.
• Demonstrated ability to work effectively both independently and collaboratively and to establish effective working relationships with SCCRESA staff clients contractors vendors and the general public.
• Receptive to supervision feedback coaching and corrective action with patience respect and discretion when handling sensitive or confidential information.
• Strong client service skills including client needs assessment meeting quality standards for services and evaluating customer satisfaction along with basic mathematical aptitude and high accuracy in data entry and record-keeping.
• Highly adaptable to changing environments competing demands delays and frequent interruptions with the ability to maintain flexible working hours.
• Valid drivers license and reliable personal transportation is required for travel to remote sites (mileage is provided at the IRS rate).
• Excellent attendance history and schedule management. Regular and predictable attendance is an essential function of this position.

ESSENTIAL JOB RESPONSIBILITIES:

• Provide professional helpful remote and on-site IT support to SCCRESA and its clients adhering to service agreements.
• Install troubleshoot maintain and remove computer equipment and software.
• Maintain detailed and accurate records within the ticketing system used consistently and
• Assist clients in the acquisition of new products and technologies from ITs approved standard configurations and assist in coordinating operational and technical support from vendors.
• Work with departmental staff to identify problems that can be solved through the use of
• Assist with project initiatives and overall IT department functions and provide input to IT strategies and plans.
• Retain knowledge and understanding of network operations and remain abreast of the newest communications protocols.
• Foster positive relationships with clients vendors and team members in a collaborative
• Comply with all safety rules departmental norms and SCCRESA policies and support continuous quality improvement efforts and the Systems Thinking philosophy.
• Promote the vision mission and values of the department and SCCRESA and perform other assignments as specified by IT Leadership.

THIS LIST OF ESSENTIAL JOB RESPONSIBILITIES IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.

PHYSICAL REQUIREMENTS:

The employee must be able to sit bend stoop crouch kneel crawl stand walk climb stairs and work aloft at elevated heights (including climbing and safely operating from ladders stepladders or scissor lifts). The position requires pushing or pulling equipment carts; reaching forward above and below shoulder level; working in tight or confined spaces (such as server racks under desks network closets or plenum spaces); and demonstrating fine motor dexterity to manipulate small hardware handle hand or power tools and terminate/crimp network cables. The employee must have the visual acuity to differentiate color-coded wiring standards operate computers lift and transport equipment weighing up to fifty (50) pounds to a height of six (6) feet and tolerate server room environments with continuous noise and temperature variations. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

CONDITIONS OF EMPLOYMENT:

Position Status: Non-union at-will

Duration: 12-month position 37.5 hours per week Monday through Friday normal office hours 8:00 a.m. to 4:30 p.m.

Work Location: St. Clair County RESA Marysville MI with travel to client sites as needed

Employment Date: Pending Board approval and successful completion of background check fingerprinting and pre-employment drug screen

Salary Range: RESA salary schedule for IT Technicians

• $40000 Per Year

Benefits: Comprehensive benefits package including:

• Medical dental and vision insurance
• Michigan Public School Employees Retirement System (MPSERS) participation
• Paid annual leave
• Health savings account and flexible spending account options
• Life insurance and disability coverage

APPLICATION PROCEDURE

How to Apply

Submit a complete application online at including:

• Letter of interest (addressing fit with position summary and essential responsibilities)
• Resume with complete employment history
• Three professional references with contact information (name title phone email)

Timeline

Posted: September 18 2026

Application Deadline: October 2 2026

Interviews: September/October 2026

Notification of Finalist(s): By October 9 2026

About St. Clair County RESA

St. Clair County RESA is one of 56 intermediate school districts in Michigan. We are dedicated to providing cost-effective high-quality services to the countys students and the seven public school districts that educate them. RESA is committed to enhancing educational opportunities for all children. We offer programs and services that promote collaboration and cost savings among local school districts and community partners.

We pride ourselves on fostering a collaborative and innovative work environment where every team member plays a crucial role in our success.

Our Mission: Partnering to educate inform inspire and serve our communities

Our Vision: Educational excellence for all

Our Core Principles

• Excellence: We ensure all students flourish through an engaging education that honors their voices.
• Inclusivity: We value people for who they are celebrate our diversity and embrace the contributions of all students families and staff.
• Integrity: We practice our mission and vision by acting ethically honestly and respectfully.
• Collaboration: We engage in internal and external partnerships to promote creativity and forward-thinking.
• Stewardship: We leverage human fiscal and material resources for the sustainability of our community.

Position Type: Full-Time

Salary: $40000 Per Year / RESA salary schedule for IT Technicians

Job Categories:

Administration > Information Technology

Job Requirements

• Associate degree preferred.
• Citizenship residency or work visa required.
• Valid drivers license & reliable personal motor vehicle required.

Contact Information

Nikki Sygit

499 Range Rd.

Marysville Michigan 48040

Phone:

Email:

Posted: September 18 2026

We are an equal-opportunity employer

The St. Clair County Regional Educational Service Agency Board of Education complies with all federal and state laws and regulations prohibiting discrimination and with all requirements and regulations of the United States Department of Education and the Michigan State Department of Education.

It is the policy of the RESA Board of Education that no person on the basis of sex race color religion national origin ancestry height weight age marital or family status or handicap shall be discriminated against excluded from participating in denied the benefits of or otherwise be subjected to discrimination in any program employment practice or activity for which it is responsible or for which it receives financial assistance from the United States Department of Education or the Michigan State Department of Education.

All new hires are subject to an employment entrance drug and alcohol testing and a fingerprinting/background check with law enforcement agencies.

Required Experience:

IC