Information Technology Support Tech

Job Summary:

The IT Support Technician provides onsite technical support for T-Mobile Center employees vendors and guests during events and daily operations. This position assists with troubleshooting hardware software network connectivity telecommunications and event technology issues while delivering excellent customer service in a fast-paced entertainment venue environment.

The IT Support Technician serves as a frontline technical resource supporting technology systems throughout the facility and assisting with the setup maintenance and operation of technology used during concerts sporting events family shows and special events.

Essential Duties:

• Technical Support
  • Provide onsite technical support for employees event staff vendors and contractors
  • Troubleshoot and resolve hardware software printer mobile device telecommunications and connectivity issues
  • Respond to help desk requests and escalate issues when appropriate
  • Support Microsoft Windows workstations laptops mobile devices and peripheral equipment
  • Assist users with password resets account access software troubleshooting and general technology support
• Event Technology Support
  • Provide dedicated IT support during concerts sporting events and other arena events
  • Assist with setup testing operation and troubleshooting of event-related technology systems
  • Support ticketing point-of-sale wireless connectivity digital signage and operational technology as assigned
  • Respond to event-day technology issues quickly and professionally to minimize operational disruptions
• Network & Telecommunications Support
  • Assist with basic network Wi-Fi and telecommunications support under the direction of IT leadership
  • Support network connectivity switch port activation cabling and device deployment
  • Troubleshoot wireless LAN and internet connectivity issues
  • Assist with installation and maintenance of network and telecommunications equipment
• Asset & Inventory Management
  • Maintain accurate inventory records for technology equipment and accessories
  • Assist with deployment collection tracking and replacement of IT equipment
  • Organize and maintain technology storage areas and inventory records
  • Support lifecycle management of computers mobile devices and event technology equipment
• Vendor & Operational Support
  • Assist with coordination of third-party vendors supporting technology systems and events
  • Support implementation of technology-related projects and operational initiatives
  • Maintain documentation procedures and technical records
  • Assist with equipment moves installations and facility technology projects
• Teamwork & Professionalism
  • Deliver excellent customer service to all users
  • Maintain a positive and professional working relationship with coworkers vendors and customers
  • Contributes to a safe organized and productive work environment
  • Perform other duties and special projects as assigned

Required Qualifications:

• A minimum education level of: Associate degree in IT Computer Science Networking or related field
• Years of related work experience: 1-3
• High level knowledge of applicable computer software and hardware.
• Working knowledge of:
  • Microsoft Windows operating systems
  • Microsoft Office Applications
  • Desktop and Laptop hardware
  • Mobile devices and peripherals
  • Basic networking concepts
• Basic understanding of:
  • TCP/IP
  • DNS
  • DHCP
  • Wireless networking
• Strong troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds and work in equipment rooms under desks catwalks and other facility locations as needed.
• Availability to work a flexible schedule including evenings weekends holidays and event schedules.

Preferred Qualifications (if applicable):

• CompTIA A
• CompTIA Network
• Experience supporting live events arenas stadiums convention centers or entertainment venues
• Experience with Extreme networking equipment
• Experience supporting wireless network environments
• Experience with ticketing point-of-sale or event-related technology systems

Legends Global reserves the right to change or modify the employees job description whether orally or in writing at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women Minorities Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

for applicants requesting a reasonable accommodation.