Information Technology Support Specialist

Employment Type: Full-Time Hourly
Work Schedule: Monday Friday Daylight Hours
Pay Rate: $22.00/hour
Location: Achieva Main Office (with regular travel to Achieva locations throughout Allegheny and Westmoreland Counties.)

Make a Meaningful Impact
Are you passionate about technology and enjoy helping others succeed Achieva is seeking a driven and customer-focused Information Technology Support Specialist to provide technical support to employees across our organization. If you thrive on solving problems enjoy learning new technologies and want your work to have a meaningful impact wed love to hear from you.

About Achieva
For over 70 years Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each persons unique aspirations.

Position Summary
The Information Technology Support Specialist provides Help Desk support for hardware software and network systems across Achieva locations throughout Allegheny and Westmoreland Counties. This role assists employees with technical issues installs and maintains computer equipment supports day-to-day IT operations and helps ensure the organizations technology systems run efficiently. This is an excellent opportunity for someone looking to grow their technical knowledge while delivering exceptional customer service.

Key Responsibilities

• Provide Help Desk support to employees via phone chat remote assistance and in person.
• Troubleshoot computer hardware software network and system issues to resolve technical problems efficiently.
• Perform day-to-day system administration tasks including account auditing file management disk management and monitoring hardware operations.
• Respond to support requests through the ticketing system and escalate complex issues to the IT Director when appropriate.
• Install configure and deploy computers printers and other endpoint devices.
• Assist with testing new hardware and software prior to implementation.
• Provide technology training and guidance to employees including leading training sessions as assigned.
• Monitor the lifecycle of computers and other endpoint devices and perform upgrades when necessary.
• Perform preventative maintenance and routine repairs on computer equipment.
• Maintain an accurate inventory of computers printers and technology assets.
• Travel to Achieva locations throughout Allegheny and Westmoreland Counties to provide on-site technical support.
• Perform additional duties as assigned.

• Associates Degree in Computer Science completion of a Technical School program or two (2) years of related experience supporting personal computers and computer networks.
• Strong troubleshooting analytical and technical writing skills.
• Excellent oral and written communication skills.
• Working knowledge of Google Workspace (GSuite) and Microsoft 365.
• Working knowledge of Microsoft Active Directory.
• Ability to prioritize and organize multiple assignments while working independently.
• Valid Pennsylvania drivers license and properly insured vehicle available for regular local travel.
• Must meet Act 33/34 and/or FBI clearance requirements.

Why Join Achieva

• Meaningful Work: Help support the technology that enables our employees to empower individuals with disabilities every day.
• Collaborative Culture: Join a supportive team where innovation customer service and continuous learning are valued.

Comprehensive Benefits Include:

• Health Dental and Vision Insurance with low employee contributions
• Company-Paid Life AD&D and Long-Term Disability Insurance
• 403(b) Retirement Plan with employer contributions after one year
• Employee Assistance Program for personal and family support
• Generous Paid Time Off and Holidays for work-life balance
• Ongoing professional development and training opportunities
• Our Commitment to Inclusion

Achieva advocates with empowers and supports people with disabilities and their families throughout their lives. To request a reasonable accommodation contact Human Resources at ext. 650 or