Information Technology Specialists

Job Summary
The University of Utah Campus Store is seeking a IT & Business Systems Coordinator to provide day-to-day support for the Campus Stores business systems and operational technology. This role assists with system support coordination of operational tasks and technology needs across retail e-commerce warehousing and event environments. The Campus Store operates on NetSuite as its primary business system ( ERP ) supporting retail e-commerce and operational processes. A key component of this role includes supporting point-of-sale ( POS ) systems including NetSuite Point of Sale ( NSPOS ) particularly during events and peak operational periods. Working under the direction of the Assoc. Director of Operations this role follows established processes and provides an opportunity to build experience in systems operations and retail technology in a fast-paced environment. Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include: Employee discounts on Campus Store merchandise Opportunities for career growth and advancement within the store Flexible scheduling opportunities. The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40000 students faculty and staff along with millions of visitors each year. Learn more about our mission and values here Learn more about the great benefits of working for University of Utah:

Responsibilities
Serve as a point of contact for day-to-day system and process support requests Troubleshoot basic system issues and escalate more complex items as needed Assist with testing system updates configurations and process improvements Maintain organized documentation of processes procedures and training materials Support communication related to system updates and changes Provide support for NSPOS and related point-of-sale hardware across store and event environments Assist with setup testing troubleshooting and teardown of POS systems for events including athletics and campus activities Help ensure POS devices and peripherals are functioning properly during operations Troubleshoot basic POS issues and coordinate resolution with internal teams or University IT Assist with preparation and organization of POS equipment for events and off-site deployments Provide increased support during scheduled events and peak operational periods throughout the year Help track progress of active projects and maintain organized documentation Assist with scheduling meetings and coordinating timelines Support tracking of tasks deadlines and follow-ups Maintain records of project updates and outcomes Submit and help track network-related requests with University IT Assist with maintaining device compliance records including annual PIM (Protected Information Management) processes Follow established procedures to support compliance and documentation requirements Escalate issues or concerns to the Business Systems Administrator as needed Assist in coordinating the annual physical inventory process in partnership with WIS the external inventory vendor Support inventory preparation counting activities and follow-up tasks Help track inventory documentation and reconciliation activities Provide day-to-day guidance to part-time student employees or interns Assist with assigning tasks and monitoring progress Support training on systems tools and procedures Communicate concerns or support needs to the Business Systems Administrator

Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelors degree 4 years of directly related work experience). Requires a bachelors (or equivalency) 2 years of directly related work experience or a masters (or equivalency) degree.