Information Technology Specialist

POSITION TITLE: Information Technology Specialist

DEPARTMENT: Information Technology

RATE CLASS: Non-Exempt

REPORTS TO: Information Technology Director

SHIFT: 8AM-5PM M-F (May be changed at the discretion of the City of Freeport)

MINIMUM QUALIFICATIONS: Education License/Certifications.

Any combination of education training and experience which provide the requisite knowledge skills and abilities needed for this position may be substituted or evaluated at the discretion of the City.

REQUIRED:

• Must be able to obtain and maintain CJIS compliance certification and successfully complete required background checks and fingerprinting for access to criminal justice information systems.
• Must adhere to applicable data-security and confidentiality requirements and possess and maintain a valid drivers license for travel between City facilities and work locations.
• May be required to participate in scheduled after-hours maintenance emergency response or support activities outside normal business hours.

PREFERRED:

• Education: Associate degree in Information Technology Computer Science Cybersecurity or a related field preferred; equivalent education training certifications and experience may be considered.
• Experience: Four (4) years of progressively responsible hands-on IT support experience; experience in business government education public safety or a similar organizational environment.
• Municipal or government IT experience and relevant industry certifications such as CompTIA A Network Security Microsoft certifications or equivalent experience.
• Experience with Microsoft 365 Active Directory/cloud identity endpoint and mobile-device management servers/virtualization backup and recovery managed networks and wireless systems cybersecurity CJIS environments cameras access control audiovisual systems kiosks or organizational websites/content-management systems.

JOB SUMMARY: The Information Technology Specialist provides day-to-day technical and operational support across the Citys technology environment under the direction of the IT Director. The position supports users endpoints networks servers cloud services cybersecurity field technology and other City systems; troubleshoots issues; performs installations and maintenance; maintains documentation and inventory; and helps ensure reliable and secure technology services across City facilities and work locations.

ESSENTIAL FUNCTIONS: Essential functions may include any of the following representative duties knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential functions may include but are not limited to the following:

DUTIES & RESPONSIBILITIES:

• Provide Tier 12 helpdesk remote and on-site support for hardware software applications accounts connectivity peripherals and other routine technology issues; assist with employee onboarding/offboarding and user guidance.
• Configure deploy maintain troubleshoot replace and manage desktops laptops tablets smartphones printers telephones audiovisual/presentation equipment and other City technology including endpoint and mobile-device management.
• Assist with installation administration monitoring and troubleshooting of network infrastructure and connectivity including switches wireless access points cabling VLANs internet fiber and telecommunications services.
• Assist with user accounts permissions groups licensing directory and identity services multifactor authentication email collaboration platforms cloud applications and access-control practices.
• Support physical and virtual servers storage virtualization backups recovery system health patching updates firmware and scheduled maintenance; escalate significant infrastructure issues as appropriate.
• Monitor security and endpoint-management systems and assist with cybersecurity incidents remediation system recovery security controls documentation and enforcement of established security practices.
• Maintain technology asset and inventory records and assist with equipment deployment reassignment lifecycle management storage surplus warranty and secure disposal activities.
• Provide field technology support at City facilities and work sites including cameras access control kiosks displays wireless equipment cabling mounting temporary facilities meetings public events and emergency operations.
• Provide technical support for authorized public-safety and CJIS environments in accordance with applicable security confidentiality access-control and documentation requirements.
• Coordinate technical support with vendors and service providers including support cases troubleshooting repairs warranty work and service restoration. This role does not include procurement contract administration purchasing authority or independent authorization of expenditures.
• Maintain technical documentation procedures configuration records installation and repair records and user instructions; assist the IT Director with implementation testing maintenance and operational improvements; perform other related duties as assigned.

Emergency and After-Hours Support

• Respond to urgent technology issues affecting critical City operations outages equipment failures cybersecurity incidents disaster recovery continuity of operations and restoration activities.
• The position may be required to provide occasional after-normal-hours evening weekend scheduled maintenance or emergency technical support when necessary to maintain or restore City services.

OTHER DUTIES: This job description is intended to describe the general nature of work performed by the

Information Technology Specialist and is not intended to be all-inclusive. All employees are expected to perform tasks as assigned by their supervisor; furthermore working hours may be extended in times of necessity.

SKILLS IN / ABILITY TO:

• Strong troubleshooting ability across hardware software operating systems applications wired/wireless networking and common business technology.
• Ability to prioritize multiple service requests work independently within established policies and direction recognize when escalation is required maintain accurate documentation and respond effectively to urgent situations.
• Strong communication and customer-service skills; ability to explain technical information to non-technical users and maintain confidentiality when handling sensitive information.
• Ability to safely perform basic equipment installation cable routing mounting and related field work..

KNOWLEDGE OF:

• Working knowledge of directory and identity services endpoint/mobile-device management cloud systems Windows desktop/server environments Microsoft 365 or similar platforms and core networking concepts such as TCP/IP DHCP DNS VLANs switching and wireless networking.
• Familiarity with patching endpoint protection cybersecurity practices servers backups printers mobile devices audiovisual systems and related technology infrastructure.

PHYSICAL/MENTAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: Work is performed in office equipment-room field and municipal-facility environments and may occasionally occur outdoors or in areas with limited environmental controls. Duties may require travel between City locations; standing walking bending reaching climbing or working in confined equipment areas; use of basic installation tools; and lifting carrying or moving IT equipment weighing up to approximately 50 pounds.

Physical: The employee is frequently required to stand walk sit squat bend use hand and finger dexterity and use physical strength to lift reach push pull and apply pressure. Work requires the ability to climb balance stoop kneel crouch and/or crawl. Employee may be required to lift or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

Mental: The employee must maintain professional respectful communications with the general public co-workers and supervisors. Must be able to multi-task prioritize problem-solve and work under time-constraints. Must be able to maintain confidentiality and resolve conflicts. This position may require independent judgement and sound decision-making related to maintenance needed in the absence of supervisory direction.

All municipal employees will be expected to show and maintain a high level of initiative enthusiasm and motivation towards the improvement of ALL aspects of the Freeport community. Employees will also be expected to be available for work to report to work in a dependable and timely fashion and to be physically and mentally fit to do their assigned work.

Required Experience:

IC