Information Technology Spec 4 Cloud & Infrastructure Services Product Manager

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Job Description

The Product Manager acts as the liaison between the System Office IT and its campus stakeholderstransforming institutional needs into a prioritized service roadmap. This role owns the service lifecyclefrominitial concept and stakeholder requirements gathering to communications and change management. By
focusing on the what and why of IT delivery the Product Manager ensures that technical resources arealigned with the highest-impact priorities managing the project portfolio and external communications todeliver transparent value-driven services to the colleges and universities.

Salary Range:

$37.72 - $62.21/hourly ($78759 - $129894/annually)

Minimum Qualifications

• Five (5) or more years of progressive experience in IT service management product managementprogram management business analysis or a related role supporting enterprise technology services. Abachelors degree may substitute for one (1) year of professional experience.

• Demonstrated experience working in a complex multi-stakeholder environment such as highereducation government healthcare or a large enterprise organization.

• Proven ability to translate business needs into clearly defined service requirements roadmaps andpriorities.

• Experience planning leading and managing multiple concurrent initiatives across different technicalteams while maintaining focus on outcomes dependencies and organizational capacity.

• Strong written and verbal communication skills with the ability to explain technical concepts in plainlanguage to non-technical audiences including facilitation of stakeholder meetings service reviewsgovernance forums and preparation for executive-level materials.

• Demonstrated capability in portfolio-level tracking and reporting including milestone tracking and highlevel status (e.g. Red/Yellow/Green). Produce clear documentation such as:
  o Service definitions and service catalog entries
  o User Stories of functional requirements
  o Stakeholder communication and briefing materials

• Working knowledge of enterprise services in at least two of the following areas:
  o Collaboration and productivity platforms (e.g. Microsoft 365)
  o Identity and access management (e.g. Okta and lifecycle/provisioning concepts)
  o Infrastructure operations (servers databases data center operations)

Preferred Qualification

• Experience working in higher education IT particularly in a system-level or shared servicesenvironment.

• Familiarity with enterprise platforms such as:
  o Microsoft 365 (e.g. Teams SharePoint Power Platform)
  o Identity and Access Management (IAM)
  o Cloud and hybrid infrastructure services

• Experience supporting or coordinating services for multiple institutions departments or business unitswith differing priorities.

• Experience developing and maintaining multi-month or multi-year service roadmaps aligned toorganizational strategy.

• Experience serving as a Product Manager Service Owner Project Manager or Portfolio Manager forenterprise IT services.

• Demonstrated ability to balance demand against capacity helping leadership make informed tradeoffdecisions about scope timing and risk.

• Experience preparing executive-ready materials for directors CIOs or senior leadership.

Other Requirements

n/a

Work Shift (Hours / Days of work)

Monday - Friday 8:00am - 4:30pm

Telework (Yes/No)

Hybrid

About

Minnesota State is committed to attracting retaining and developing talented employees who serve our 200000 students each year throughout the state. We have a vibrant and diverse system of 33 colleges and universities with 14444 dedicated faculty and staff focused on student success.

Benefits Information:

At Minnesota State we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles employer-paid life insurance short- and long-term disability and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health employees also have access to a confidential Employee Assistance Program (EAP) for mental health legal and financial counseling. Detailed plan details rates and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work our package includes 12 paid holidays generous vacation and sick time and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan 457(b) and 403(b) retirement accounts and various investment options. Furthermore we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position employee classification and collective bargaining agreements.

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