Information Technology Spec 1 User Service Specialist

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We are a proud equal opportunity and affirmative action employer and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women people of color persons with disabilities and individuals with protected veteran status.

Classification: Information Technology Spec 1

Unlimited Full-time

7:30 AM to 7:00 PM (Monday Friday)

*A flexible work schedule may be approved with up to two days remote work per week (if applicable)

Salary Range: Hourly from $25.54 to $38.34; Annually from $53328 to $80054

*Salary placement is dependent on education and experience

The vacancy is posted on-line from Wednesday Thursday June 4 Sunday June 14 at 11:59pm

THE POSITION AND THE DEPARTMENT

The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies.

This entry-level position is responsible for providing day-to-day Level 1 support of IT-managed technology systems resources and tools. Technicians provide reliable and efficient technical support to students faculty and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures focusing on customer service and quality assurance.

This position will actively advance the colleges strategic goals including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture through individual and departmental efforts.

YOUR QUALIFICATIONS

Minimum:

• Basic working knowledge of Information Technology including computers operating systems hardware software business applications audiovisual equipment file-sharing systems servers networks and unified communications. Familiarity with Microsoft 365 and Windows.

• Communicate technical information in simple written and verbal instructions to non-technical staff/users.

• Ability to work with customers who have varying technical knowledge and skills in a friendly professional manner.

• Ability to utilize email phone instant messaging and conferencing tools to communicate with customers.

• Must be able to interpret information analyze data and think in a logical and deliberative manner.

Preferred:

• Experience working in Information Technology customer service and support or a related professional activity.

• Previous employment at a college or university.

• Previous experience providing customer service.

• Previous experience with service management or customer relationship systems.

• Associate degree in Information Technology Computer Information Systems or Computer Science.

• Completion of CompTIA ITIL Foundations and other computer or service management-related certifications.

WHY NORMANDALE

Normandale is the largest community college in the Minnesota State Colleges and Universities system annually serving almost 15000 students from a diverse set of backgrounds 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow learn and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.

GREAT BENEFITS PACKAGE

As an agency of the State of Minnesota Normandale offers a comprehensive benefits package including low cost medical dental vision insurance short- and long-term disability generous vacation and sick leave 11 paid holidays each year employer paid life insurance pre-tax flexible spending accounts retirement plans and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.

For information on benefits visit SEGIPs website SEGIP. This position is also part of the Minnesota Association of Professional Employees (MAPE). The MAPE ( contract outlines many additional benefits provided.

For more information on retirement benefits please view the retirement brochure through MMB.

HOW TO APPLY

Interested applicants should submit their application materials to this job posting. If you are unable to apply online please contact the job information line at 651.259.3637.

If you are a current Minnesota State employee please log into Workday click on the Careers Hub section and search for the Job Code.

The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate under U.S. Citizenship and Immigration Services regulations must be able to accept work in the U.S. by the day employment begins.

An offer for this position may be contingent upon the completion of a background check.

Equal Employment Opportunity

Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity.

No person shall be discriminated against in the terms and conditions of employment personnel practices or access to and participation in programs services and activities with regard to race sex color creed religion age national origin disability protected veteran status marital status status with regard to public assistance sexual orientation gender identity or gender addition discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.

Reasonable accommodations will be made to applicants with disabilities. If you are an individual with a disability who needs assistance please contact Human Resources at or . Please indicate what assistance is needed.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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