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Information Technology Manager
Job Location:
Job Location:
Oakland, CA - USA
Yearly Salary:
$ 127003 - 129304
Yearly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Asian Health Services founded in 1974 provides medical dental and behavioral health services to more than 50000 patients. Our approach to well-being focuses on whole patient health for all. We go beyond our clinic walls and invest in our communitys overall health. We know that income housing and environmental struggles lie at the heart of poor health. Thats why we also address food insecurity youth leadership and culturally competent care while working towards supporting safer streets and vibrant communities.
Job Summary:
The Information Technology (IT) Manager is responsible for managing and providing operational oversight for all IT systems and services at Asian Health Services (AHS). This role ensures that technology infrastructure systems cybersecurity and support services are reliable secure and aligned with organizational and clinical needs.
The IT Manager plans develops implements and manages IT initiatives that support efficient operations regulatory compliance (including HIPAA) and high-quality patient care. The position supervises IT staff manages vendors and budgets and collaborates across departments to enhance technology utilization and service delivery.
Essential Job Functions
IT Operations & Infrastructure Management
- Oversee the operation maintenance and security of all IT systems including:
- End-user devices (PCs laptops mobile devices peripherals)
- Servers storage systems and network infrastructure (LAN/WAN routers switches)
- Telecommunications systems (internet email phone voicemail)
- Ensure system uptime performance and scalability.
- Manage system installations upgrades configurations and patching.
- Maintain and test backup disaster recovery and redundancy systems.
Service Delivery & Helpdesk Oversight
- Direct IT helpdesk operations to ensure high-quality timely support for staff.
- Establish service standards metrics and reporting processes.
- Monitor and improve customer service performance consistent with AHS Service Excellence standards.
- Ensure prompt response and resolution to technical issues and service requests.
Cybersecurity Systems Security Compliance & Policy Management
- Develop implement and enforce IT security policies and procedures.
- Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy.
- Manage user access controls data protection cyber- and system security.
- Conduct risk assessments and implement corrective actions as needed.
- Oversee the planning and implementation of any required vulnerability audits penetration tests and forensic IT investigations; ensure outcomes of investigations improve overall IT cybersecurity across AHS.
Project & Vendor Management
- Lead IT projects including planning execution monitoring and reporting.
- Coordinate with internal stakeholders and external vendors to deliver technology solutions.
- Negotiate contracts and manage vendor relationships for hardware software and services.
Supervisory Responsibilities
- Supervise IT staff and contractors including helpdesk and technical teams.
- Recruit hire train enact disciplinary actions and evaluate staff performance.
- Provide ongoing coaching professional development and performance management.
- Assign and prioritize work to ensure efficient and effective team operations.
- Ensure delivery of high-quality IT services aligned with AHS standards and compliance requirements
Budget & Administrative Management
- Develop and manage the IT department budget.
- Oversee procurement inventory and lifecycle management of IT assets.
- Track and report on departmental performance and project outcomes.
Training & Communication
- Develop and deliver training on IT systems applications and best practices.
- Create and maintain user documentation and policies.
- Communicate system updates outages and changes to staff in a timely manner.
- Creates and maintains weekly/monthly yearly reports on the work of the department through the Help Desk System.
Systems & Applications Oversight
- Oversee implementation and maintenance of enterprise of dental practice management
- Collaborate with IS Department to support medical clinic EHR systems.
- Collaborate with departments across the organization to ensure seamless system integration and workflow efficiency.
Leadership & Planning
- Support development and implementation of a comprehensive IT strategic plan aligned with AHS mission and organizational goals.
- Contribute to efforts to identify evaluate and recommend emerging technologies to improve operational efficiency and care delivery.
- Support IT performance goals and regularly evaluate service effectiveness.
- Communicate IT priorities issues and innovations to leadership and staff.
- Represent AHS IT interests in external meetings partnerships and conferences.
General Agency/AHS Duties
- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces clinic policies and procedures including maintenance of client confidentiality under HIPAA privacy rules to ensure that the principles of AHS are implemented.
- Plays an active role in planning organization-wide activities such as AHS general membership meetings fundraisers special clinic days and other events.
- Participates in general membership meetings fundraisers and other public events as required.
- Participates in outreach activities agency advocacy and serves on ad hoc committees as requested.
- Attends AHS staff retreats and Board of Directors meetings as required.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.
Knowledge Skills and Abilities
- Network infrastructure and systems administration
- Deep knowledge of computer systems networking with an understanding of the Wide Area Network (WAN) technologies: SD-WAN/SASE OSI model preferability to manage Dell servers VMware hosts HP/Fortinet switches Cisco routers and Cisco Unified Communication Manager (CUCM) and Fortinet Firewalls.
- Telecommunications technologies: Knowledge of telephony technology including VoIP system call center applications and phone flow design and system programming.
- Microsoft Windows desktop and server environments
- Active Diectory Microsoft 365 Microsoft Entra ID and enterprise applications
- Barracuda security solutions Knowbe4 Sentinel One or other similar MDR solutions and Security Information and Event Management (SIEM) platforms.
- IT security practices backup and disaster recovery and business continuity plan.
- Strong troubleshooting and diagnostic skills for hardware software and networking.
- Familiarity with EHR/practice management systems and healthcare IT workflows preferred
Minimum Qualifications
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience)
- Minimum of 35 years of IT management and supervisory experience
Preferred Qualfications
- Health care background and knowledge of health care data privacy and security especially in nonprofit community health care organizations.
- Experience in providing strategic IT direction.
- Experience performing analysis and/or design for specialized and complex healthcare applications that include clinical financial and/or administrative functionality.
- Experience with healthcare systems billing and financial applications preferred
Additional Requirements
- Ability to work occasional evenings weekends or on-call as needed
- Relevant certifications (e.g. CompTIA A Network Security CISM ITIL PMP Microsoft Cisco AWS or equivalent) preferred
- Valid California Drivers License may be required
$127003.50 - $129304.50 a year
Benefits That Support You
Were committed to supporting our teams well-being. Our comprehensive benefits package includes:
Health & Wellness
- 100% employer-paid medical dental & vision coverage
- Acupuncture & chiropractic coverage
Time Off
- 12 vacation days
- 12 sick days
- 12 paid holidays 3 floating holidays (additional flexible days you can use anytime)
Financial & Retirement
- 403(b) with 3% employer contribution up to 2% match
- Flexible Spending Account (FSA) & Dependent Care Assistance
Additional Support
- Commuter benefits
- Long-Term Disability Insurance
Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Benefits That Support You We're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid medical, dental & vision coverage Acupuncture & chiropractic coverage Time Off 12 vacation days 12 sick days 12 paid holiday ... View more
