Information Technology II

Harris County

Job Location:

Houston, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Description

Job Summary:
The Information Technology II role is to assist in the configuration deployment and maintenance and support of computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment. That includes installing diagnosing repairing maintaining and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person by telephone or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Essential Duties:

Strategy & Planning:

Support development and implementation of new computer projectssoftware/ managed services and new hardware installations. Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational needs.

Asset Management:

Maintain an accurate inventory of all technology assets. Ensure all onboarding and offboarding equipment is accurately documented.

Ensure that repair tools parts and components are available for the timely resolution of service tickets.

Operational Management:

Perform on-site analysis diagnosis and resolution of complex desktop problems for end users.
Recommend and implement corrective solutions including off-site repair for remote users as needed. Install configure test maintain monitor and troubleshoot end userand network hardware peripheral devices printing/scanning devices presentation equipment software and other products to deliver required desktop service levels.
Construct install and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
Where required administer and resolve issues with associated end-userworkstation network software products.
Receive and respond to incoming calls pages and/or work orders regarding desktop problems.

Ticket-Based Support Management:

Process incoming repair tickets and prioritize them based on urgency and Memorandum of Understanding (MOU)
Acknowledge ticket assignments diagnose hardware & software issues and follow standard operating procedures (SOPs) to troubleshoot and resolve issues.
Update ticket statuses resolutions and repair timelines in the ticket management system.

Laptop & PC Imaging and Repair:

PC setup re-image application installation and software break/fix for PCs
Troubleshoot and repair hardware & software issues for laptops and PCs including screen repairs hard drive replacements motherboard repairs power issues and other component failures.
Provide quick turnaround on repair requests to minimize client downtime.
Audio/Visual Conferencing Support
Provide conference room and audio-visual assistance ensuring seamless operation for meetings and presentations.

Customer Communication:

Provide clear professional communication regarding ticket status expected repair timelines and troubleshooting instructions to customers.
Follow up with clients to ensure satisfaction with repairs and that all issues are resolved.

Repair Documentation & Reporting:

Document repair activities and solutions within the ticketing system ensuring all information is accurate and up to date.
Escalate complex issues to senior technicians when necessary while maintaining ownership of the initial ticket.

Adherence to MOUs:

Meet repair timeframes as defined by MOUs to ensure customer satisfaction and minimal device downtime.
Manage and resolve multiple tickets simultaneously while maintaining quality standards.
Meet the requirements of any MOUs between Harris County Commissioner Precinct One and any Harris County Department as needed.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email

Requirements

Education:

Bachelor s Degree in a technology or related field or at least five (5) years of experience may substitute for degree

Experience:

Five (5) years of increasing responsibility experience in Information Technology or related field.
Experience and knowledge of asset management databases and information systems.
Experience with IT service delivery (ticketing) systems

Knowledge Skills and Abilities:

Familiar with conferencing systems
Knowledge of PC and desktop hardware including setup re-image application installation and software break/fixfor PCs
Knowledge of PC internal components
Familiar with Active Directory File and Print Services.
Hands-on hardware troubleshooting experience.
Technology equipment support experience
Working technical knowledge of current network protocols operating systems and standards.
Ability to operate tools components and peripheral accessories
Able to read and understand technical manuals procedural documentation and Original Equipment
Manufacturer (OEM) guides.
Able to work independently and as part of a team including across multiple locations
Ability to prioritize tasks in a fast-moving environment

NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

Preferences

Experience & Certifications:

Relevant IT certification such as CompTIA A Network Server Linux Cisco Microsoft Certified: AZ-104 MCTS
MCITP MCP MCSA MCSE 365 or Administrator.
SharePoint experience a plus.

General Information

Work Environment:

Some work may involve a combination of both office and field environments

Physical Demands:

Sitting standing or walking for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard mouse power tools and othercomputer components
Lifting and transporting of moderately heavy objects such as computers and peripherals at least 15lbs or more.
In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Position DescriptionJob Summary:The Information Technology II role is to assist in the configuration deployment and maintenance and support of computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment. That includes installing diagnosing repairi...