Information Technology Help Desk Assoc (Infrastructure)

IT Help Desk Associate I- Infrastructure Horsham PA Onsite Monday to Friday 9:00 AM to 5:30 PM Position Overview The IT Help Desk Associate I Infrastructure is a foundational role focused on supporting and maintaining the companys IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems networking and platform operations enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability performance reviewing alerts and security of infrastructure systems including servers networks virtualization and cloud services while supporting end-users as needed to maintain operational continuity. ResponsibilitiesMonitor and maintain server environments including Windows Server and virtualized systems (Active Directory Group Policy monitoring syncing)Assist with VMware/virtualization management (VM provisioning monitoring snapshots)Support network infrastructure including switches VLANs and Wi-Fi troubleshootingPerform system patching updates and maintenance across servers and endpointsAssist with backup and recovery systems (e.g. Veeam) including validation and testingSupport VPN and secure remote access systemsParticipate in infrastructure troubleshooting and root cause analysisAssist with monitoring tools alerts and system performance tuningSupport warehouse and remote site infrastructure (network cameras devices)Participate in infrastructure projects (upgrades rollouts migrations)Provide Tier 1 support for desktops laptops and mobile devices when neededAssist with account provisioning in Active Directory and Google WorkspaceSupport hardware deployment and workstation setupDocument tickets and ensure proper communication with usersEscalate issues appropriately after structured troubleshootingFollow structured troubleshooting and IT processesDocument infrastructure configurations and proceduresContribute to knowledge base and SOP developmentEnsure all work is tracked through the ticketing system Requirements13 years of IT experience with exposure to infrastructure or systemsAssociate degree or certifications (CompTIA Network Microsoft VMware preferred)Basic understanding of networking (TCP/IP DNS DHCP VLANs)Experience or exposure to virtualization platforms (VMware preferred)Familiarity with Google Workspace or Microsoft 365Strong troubleshooting and analytical skillsDesire to grow into an infrastructure/engineering role There at Every Turn: Our Benefits We believe in empowering our employees through career growth opportunities ongoing learning and a strong culture of support. Heres what we offer:Competitive Pay StructureCompany-Sponsored Insurance (Medical Dental FSA Dependent Care Accounts)Generous Paid Time Off and Paid Holidays401(K) MatchTuition ReimbursementCompany-Sponsored EventsSubsidized Part Purchasing Program