Information Technology Associate
Job Location:
Delaware, OH - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Information Technology Associate
The Information Technology Associate provides tier-1 technical support and technology services that enable staff to effectively advance the Center for Health Care Strategies (CHCS) mission. This role serves as a primary resource for resolving technology issues managing IT assets supporting Microsoft 365 and business applications maintaining documentation and assisting with technology initiatives across the organization.
This position is ideal for an early-career IT professional who enjoys problem solving helping others learning new technologies and contributing to a mission-driven collaborative organization. For the initial month of employment the incumbent will be required to report to the office on a daily-basis Monday through Friday for training purposes. Thereafter the incumbent will be required to be onsite three days/week with the ability to work remotely the other two days.
- Tier 1 Support- Provide tier 1 technical support to users via Zoom email and in-person for hardware software and technology-related issues. Deliver timely professional and customer-focused support while maintaining a positive user experience.
- Software Troubleshooting- Diagnose and resolve software issues across Windows 11 Microsoft 365 applications SharePoint Zoom Salesforce iOS Android and other approved business applications. Perform basic account administration and user support as needed.
- Hardware Support- Address hardware issues involving laptops monitors printers docking stations and other computer accessories. Perform setup troubleshooting upgrades replacements and basic maintenance.
- Support Tracking- Document all support requests resolutions and recurring issues in the IT support system. Monitor trends and recommend improvements to enhance service delivery and user satisfaction.
- User Training & Technology Adoption Support staff in adopting technology by providing training troubleshooting assistance best-practice guidance and maintaining user-facing instructional materials.
- Asset Tracking- Maintain accurate records of IT assets including laptops monitors docking stations and related equipment. Track assignments inventory levels and lifecycle replacements.
- Vendor Coordination- Coordinate repairs replacements and maintenance of hardware with external vendors. Assist with obtaining quotes and managing purchasing requests. Maintain positive vendor relationships and ensure timely follow-up on open issues.
- Shipping- Manage the packing shipping receiving and distribution of computer equipment and technology assets. Serve as primary contact for organizational UPS account administration and related shipping activities.
- Audio-Visual (AV) Support- Manage maintain and support AV technology used in conference rooms meetings presentations events and external engagements including displays webcams microphones computers and related equipment.
- Onboarding & Offboarding- Assist with employee onboarding and offboarding processes including equipment assignments account setup access management recovery of assets and related documentation.
- Operating Systems & Application Maintenance- Install configure update and maintain Windows 11 operating systems and approved software applications.
- Network Troubleshooting- Assist with basic network troubleshooting connectivity issues printer support wireless access issues and related infrastructure troubleshooting.
- Documentation & Training Resources Create maintain and update IT documentation system procedures user guides quick-reference materials and training resources to support staff and technology operations.
- Microsoft 365 & SharePoint Administration- Assist with administration and support of Microsoft 365 services including user accounts licensing groups SharePoint sites permissions document libraries and troubleshooting.
- Salesforce Support- Assist with Salesforce administration interface updates user support reporting assistance and troubleshooting.
- Policy & Process Support Assist in the development maintenance and communication of IT policies procedures standards and best practices. Identify opportunities to improve operational efficiency and service quality.
- Associates degree in Information Technology Computer Science or related field or equivalent combination of education and experience. One to three years of experience providing technical support in a professional environment is preferred.
- Experience supporting Microsoft Windows and Microsoft 365 environments.
- Familiarity with SharePoint Salesforce and cloud-based collaboration tools preferred.
- Strong troubleshooting analytical and problem-solving skills with ability to research issues identify root causes and recommend solutions.
- Excellent communications skills: ability to write effectively and communicate tactfully both internally and externally.
- Superior organizational skills meticulous attention to detail follow-through and the ability to multi-task and meet deadlines in a fast-paced environment.
- Ability to adapt to changing technologies and organizational needs.
- Demonstrated curiosity and commitment to continuous learning.
- Ability to work both independently and collaboratively with other team members.
- Maintain confidentiality and handle sensitive information.
- Ability to exercise a high degree of judgement and prioritize work accordingly in a fast-paced environment.
- Strong interpersonal skills including the ability to interact effectively with internal team members and able to explain technical concepts to non-technical audiences.
At CHCS our employees are at the heart of everything we do. Our market-competitive offerings include comprehensive benefits and resources to support our employees physical emotional financial personal career and community wellbeing. These benefits and resources include but are not limited to:
- Paid Time Off including Vacation Holidays and Sick Time
- Retirement Plan
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Disability and Life Insurance
- Paid Parental Leave
- Flexible Spending Accounts
- Community and Volunteer Opportunities
- Employer Assistance Program
- .and more!
Salary Range: $58691 - $82167. The final salary offer will be determined based on various factors including the candidates relevant experience specialized skills and responsibilities. We typically hire new team members at the introductory portion of this range to allow for future growth and progression within the role.
Interested candidates should submit a cover letter resume and salary requirements toCHCS Career Centerwith. No telephone inquiries please. The cover letter should include the following elements:
- Why you are interested in the IT Associate position.
- Any additional professional and/or personal experience that informs your qualifications for the position that otherwise is not obvious from your resume.
- Your salary requirements for the position.
If you require a reasonable accommodation for a disability to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact CHCS Human Resources Team ator (voice)/711 for TTY.
This description is not intended to limit the responsibilities of a prospective employee to the duties listed above. Responsibilities may vary based on company and individual capabilities.
The Center for Health Care Strategies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression and any other characteristic protected by federal state or local laws.
Required Experience:
IC
About Company
The Center for Health Care Strategies (CHCS) is a policy design and implementation partner devoted to improving outcomes for people enrolled in Medicaid.
