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Information Technology Analyst 1 (40 Hour)


Job Location:

Hartford, CT - USA

Monthly Salary: Not provided by the employer
Posted: 2 July 2026 (30+ days ago)
Application Deadline: 29 September 2026
Vacancies: 1 Vacancy

Job Summary

Introduction


The State of Connecticut Department of Administrative Services (DAS) Bureau of Information Technology Solutions (BITS) is currently accepting applications for an Information Technology Analyst1to join our Agency Success team in Service to the Connecticut State Library.


This role offers the opportunity to strengthen your problem-solving abilities expand your IT expertise and grow your career within enterprise technology. Agency Success helps agencies modernize their technology streamline operations and improve the digital services available to residents.


WHAT WE CAN OFFER YOU
    POSITION HIGHLIGHTS

    • Monday - Friday
    • Full time 40 hours per week
    • Location: 231 Capital Avenue Hartford CT
    • This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE.

    Career progression pathway within the State of Connecticut with four connected steps labeled Information Technology Analyst Trainee followed by Information Technology Analyst 1 then Information Technology Analyst 2 and ending with Information Technology Analyst 3. The Information Technology Analyst 1 step is visually highlighted as it is the current opening. A slogan on the left reads Start Stay Grow with the State of Connecticut.

    THE ROLE
    The Information Technology Analyst 1 will:
    • Maintain secure and support core systems and existing applications critical to daily operations
    • Develop customize and maintain applications that improve operational efficiency and constituent services
    • Support modernization efforts including implementing cloud based tools low code platforms and improved digital workflows
    • Support websites portals mobile applications and digital submission systems that enable constituent access and engagement
    • Ensure accessibility reliability and consistency of online information and digital services
    • Assist with project implementations platform migrations system enhancements and new technology rollouts
    • Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively
    • Maintain documentation system configurations and support procedures
    Watch the video below to see what its like to be a State of CT employee!

    Selection Plan

    FOR ASSISTANCE IN APPLYING:

    Check out our Applicant Tips on How to Apply! Need more resources Visit our Applicant Toolkit for additional support throughout the recruitment process.

    BEFORE YOU APPLY:

    • Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.

    AFTER YOU APPLY:

    QUESTIONS WERE HERE TO HELP:

    Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Sharon McIntosh at

    PURPOSE OF JOB CLASS (NATURE OF WORK)
    In a state agency Information Technology (IT) environment this class is accountable for performing a range of information technology tasks and application development in an IT environment.
    EXAMPLES OF DUTIES

    Service/Help Support:

    • Responds to calls email and personnel requests for technical support;
    • Tracks status of all problems and monitors open problems;
    • Resolves simple to moderate problems by providing support on hardware and software products;
    • Resolves simple to moderate technical calls from customers;
    • Acts as liaison between other technical staff users and vendors regarding Help Desk and service requests;
    • Monitors personal computer (PC) performance;
    • Performs related duties as required.
    Desktop Services:

    • Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools;
    • Uses diagnostic tools to identify hardware and/or software problems and initiates repair;
    • Rebuilds PCs and reconfigures user specific settings;
    • Installs new software releases of simple to moderate complexity;
    • Coordinates installation of and installs modifies and maintains network components and PC hardware and/or software;
    • Assists in implementation of network and/or system hardware and software upgrades and/or enhancements;
    • Configures and installs terminal emulation software for host connection;
    • Performs related duties as required.
    Network Services:

    • Provides first level support for network connectivity or related network issues for user community;
    • Assists with diagnoses and resolution of simple network problems;
    • Assists with the configuration of network components;
    • Resets and reinitializes devices when appropriate;
    • Assist in executing specific disaster recovery plans;
    • Provides user support and on the spot training to users;
    • Performs related duties as required.
    Software Development:

    • Prepares computer programs for solution of business problems from narrative statements program specifications and other data as source materials;
    • Customizes software applications to meet user requirements;
    • Assists systems and application developers in analysis design and development of information systems;
    • Prepares test data;
    • Performs system tests;
    • Debugs/corrects errors;
    • Diagnoses problems with operating systems specific to incompatibility with other applications;
    • Acts as liaison between other technical staff users and vendors regarding basic application design and modification including database management systems;
    • Maintains and enhances existing programs;
    • Installs system upgrades and patches in support of application software;
    • Documents system changes and problem resolutions;
    • Participates in project planning sessions with team members to analyze requirements;
    • Uses programmer productivity tools; performs related duties as required.
    Production Control:

    • Performs technical functions in areas of documentation control production control systems software and production scheduling;
    • Responsible for effective utilization of production control software;
    • Prepares production schedule for computer processing;
    • Analyzes and resolves production control problems related to area of involvement;
    • Performs related duties as required.

    KNOWLEDGE SKILL AND ABILITY
    • Considerable knowledge of
      • data control functions;
      • IT equipment and diagnostic tools;
    • Knowledge of
      • principles and techniques of computer programming;
      • programming languages;
      • principles of information systems;
      • principles and concepts of network environments;
      • computer operating systems;
      • fundamental principles and theories of business and planning functions;
      • principles and techniques of systems analysis design and development;
      • capabilities of computer equipment and technology;
    • Considerable
      • technical problem solving skills;
      • logic and analytical skills;
    • Skills
      • interpersonal skills;
      • oral and written communication skills;
    • Considerable ability to install and maintain microcomputer hardware software and network components;
    • Ability to
      • prepare and maintain records logs reports documentation and manuals;
      • write test and debug computer programs;
      • use programming development tools;
      • identify analyze and resolve simple business and technical problems.
    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
    Five (5) years of experience in information technology (IT) operations support programming or another IT related support area.
    MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
    Two (2) years of the General Experience must have been performing basic technical support work in such areas as:
    • help desk functions;
    • installing and maintaining basic computer hardware and software;
    • data communications microcomputer support production control or programming;
    • performing any closely related basic technical support function.
    NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.
    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
    • College training in management information systems computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
    • A Masters degree in management information systems computer science or electrical engineering may be substituted for the General and Special Experience.
    • For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.
    • Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.
    PREFERRED QUALIFICATIONS
    • Experience troubleshooting cloud technology applications
    • Experience using WordPress and Sitecore content management systems
    • Experience using Microsoft Power Platform Power Automate Power Apps and SharePoint
    • Experience preparing technical documentation and written communications for system users and technical teams
    • Experience performing workflow automation or system modernization work
    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

    ACKNOWLEDGEMENT
    As defined by Sec. 5-196 of the Connecticut General Statutes a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such a job class is not meant to be all-inclusive of every task and/or responsibility.

    Required Experience:

    IC


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