Information Systems IT Lead

This on-site role serves as the primary IT resource for our Devereux - TCV Programs located in Braddock PA and will ensure reliable systems provide strong customer service and effective coordination of technical support and projects.

We offer:

• Compensation: $70000 $80000 per year based on experience
• Dayshift Hours: 8:30 AM to 5:00 PM
• Comprehensive Health Benefits effective 30 days after employment. Learn more: & Student Loan Assistance through our ASCEND Program. Learn more: supportive information resource team that values high-quality work and partnership
• A Servant Leadership culture where you can be your authentic self at work

Lead and oversee daily IT support operations across multiple sites ensuring timely resolution of requests and high-quality service delivery. Serve as the escalation point for complex technical issues while troubleshooting a wide range of systems including hardware software network and communication tools. Coordinate competing priorities across support and project work monitor performance metrics and drive process improvements. Support IT systems and infrastructure through installation maintenance and asset management ensuring compliance with security standards. Additionally lead site-based IT projects coordinating timelines and resources to ensure smooth minimally disruptive implementations.

• 2 years of experience in Tier 2/Tier 3 or advanced IT support role
• Strong troubleshooting skills across systems networks and devices
• Experience providing guidance or leadership to IT staff preferred
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Education:

• Degree not required; IT certifications or relevant education are a plus

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse and will cooperate with the authorities to the fullest extent possible.

Company Overview

Devereux is one of the nations largest nonprofit organizations providing services insight and leadership in the evolving field of behavioral healthcare. Founded in 1912 Devereux operates a comprehensive national network of clinical therapeutic educational and employment programs that positively impact the lives of 10000 children adults and their families every year.

Our Mission: Devereux changes lives by unlocking and nurturing human potential for people living with emotional behavioral or cognitive differences.

With nearly 6500 employees working in programs across the country Devereux is a trusted partner for families schools and communities serving individuals in the areas of autism intellectual and developmental disabilities specialty mental health education and foster care.

Our Culture Our Expectations

At Devereux Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven people-first mindset is at the heart of the compassionate and high-quality programming we provide every day for the individuals and families we serve and other key stakeholders. Devereux offers challenging and exciting work and our team environment creates an empowering positive and rewarding atmosphere. To be successful at Devereux you will: put the needs of others first feel called to serve and called to lead. As a member of our team you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services and within all policies and employee practices.

We believe a workplace rooted in inclusivity offering a sense of belonging to all those who walk through our doors is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces we will engage in work that gives each of us a chance to change the world one person one family one community at a time.

What Devereux Offers You

In addition to a competitive salary Devereux provides a comprehensive health and welfare program to eligible full-time employees family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of addition we offer;

• Medical (including telemedicine via phone web app) dental prescription drug preventative care and mental health services.

• Student loan debt assistance tuition reimbursement and continuing education assistance.

• Generous time-off (start accruing 1st day) 403(b) retirement plan with matching benefit and voluntary/employee paid supplemental life and accident coverage.

• Employee assistance / work-life balance program.

Visit to see why Devereux is a great place to work!

Devereux is a drug-free workplace drug screening required. EOE