Information Desk Clerk

We are looking for a friendly organized and detail-oriented Information Desk Clerk to be the first point of contact for visitors customers and callers at 111 Sign Inc. The main responsibilities include greeting guests answering inquiries providing information and directing individuals to the appropriate department or staff member.

Key Responsibilities:

• Greet visitors and customers in a professional courteous manner
• Answer incoming phone calls and transfer them to the correct department
• Provide accurate information about company services products hours and policies
• Direct visitors to the correct office department or staff member
• Maintain a clean organized and welcoming front desk/reception area
• Handle incoming mail packages and deliveries
• Schedule appointments and maintain visitor logs
• Respond to general email or website inquiries
• Assist with basic administrative tasks such as filing data entry and photocopying
• Escalate complex questions or complaints to the appropriate manager
• Maintain confidentiality of sensitive company and customer information

Qualifications:

• High school diploma or equivalent
• Prior experience in customer service reception or front desk role preferred
• Excellent verbal and written communication skills
• Friendly professional demeanor with strong interpersonal skills
• Basic computer proficiency (email Microsoft Office phone systems)
• Strong organizational and multitasking abilities
• Ability to remain calm and helpful under pressure or with difficult inquiries

Desired Experience:

1 year of experience in a similar role is preferred

Salary & Benefits:

Salary: To be discussed during the interview process

Benefits: Medical insurance dental coverage paid time off

Required Skills:

Written Communication