Info System Support Spec

State Of Maine

Job Location:

Augusta, ME - USA

Monthly Salary: $ 22 - 31

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State.

Office of Information Technology

Opening Date:July 28 2026

Closing Date:August 11 2026

Grade / Admin Unit:19 / Professional/Technical

Job Class Code:0928
Salary: $22.82 - $31.61*/Hourly (*includes a 15% recruitment and retention stipend and eligible for a 5% training bonus)
Position Number:

Location:Augusta

Telework: Available

Currently this position is not eligible for visa sponsorship or STEM OPT extensions.

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent ourC.A.R.E.values in all that they do. At MaineIT we:

PracticeCustomer-focus ensuring that our customers are heard and their needs are met.
Hold ourselves to a high level ofAccountabilityby being transparent with our stakeholders.
Maintain an effective level ofResponsivenessby providing timely updates in a proactive manner.
Strive to provideEmpathydriven people-focused services by applying emotional intelligence skills and behaviors.

JOB DESCRIPTION:

This is technical services work in an integrated computer network environment. An employee in this classification performs a full range of system administration functions requiring a technical computer support background. Responsibilities include installing and configuring network devices; diagnosing and resolving communications hardware and operating system problems; implementing and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations. Supervision may be exercised over lower-level technical personnel. Work is performed under limited supervision.

REPRESENTATIVETASKS:

Performs a full range of system administration functions in order to control systems and attain maximum utilization and efficiency.
Provides full user support for agencys standard application software in order to meet user/agency needs.
Conducts training in order to develop agency personnel skills in the operations and capabilities of applications and systems.
Implements system security measures such as backups access control system accounting and disaster recovery in order to maintain system integrity and availability.
Determines how to attach devices to the LAN; configures devices to use the LAN for applications; and maintains LAN documentation in order to establish and maintain agency LANs.
Installs and configures internal hardware components such as memory disk and tape drives in multi-user PCs/servers in order to maintain or enhance system operation and capabilities.
Researches recommends installs and tests hardware software and network configurations for PCs and/or servers in order to provide an information system which effectively meets agency needs.
Performs troubleshooting and fault isolation on PCs servers LANs or related system components in simple configurations in order to maintain system availability.
Tests and evaluates software and hardware products in order to determine applicability and value to agency operations.

KNOWLEDGESSKILLSANDABILITIESREQUIRED:

Knowledge of local area networks based on PCs and/or servers.
Knowledge of operating systems on PCs and servers. Knowledge of research techniques.
Knowledge of computer application design.
Knowledge of computer hardware and software.
Knowledge of proper computer system data security/backup procedures.
Knowledge of agency procedures and standards.
Ability to install computer hardware and software.
Ability to load and optimize utilization of advanced computer software and operating systems.
Ability to diagnose and troubleshoot computer system problems.
Ability to conduct training on computer system operation and software.
Ability to consult with agency staff and managers on best usage of a computer system.
Ability to perform work requiring lifting and/or physical exertion may be required.

MINIMUMQUALIFICATIONS:

A high school diploma or general equivalency AND demonstrated experience in end user IT support.

APPLICATION INSTRUCTIONS:

Pleasesubmita cover letter along with a current resumeand three (3) professional references.

In order forus to properlydetermineif you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION:

For more information or questions specific to the position please contact

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

BENEFITS OF WORKING FOR THE STATE OF MAINE:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

Work-Life Balance Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leaveand3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums($11857.68-$13950.24annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.
Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit theFederal Student Aid office.
Living Resources Program Navigate challenging work and life situations with our employee assistance program.
Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceiveforty-two (42) consecutive calendar days of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.
Voluntary Deferred Compensation Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application please download and print one HERE

If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previou...