INDIVIDUAL PLACEMENT & SUPPORT SPECIALIST SUPERVISOR CCSEP

POSITION PURPOSE:Under the supervision of the Program Manager for CCSEP the IPS Supervisor provides leadership oversight and support to a team of up to ten (10) Employment Specialists (ES) to ensure high-quality recovery-oriented employment services for program participants. This position is responsible for supervising staff performance providing regular and operational supervision ensuring fidelity to the Individual Placement and Support (IPS) model and promoting integration with mental health teams. The Supervisor supports a client-centered and service-focused work environment by guiding staff in effective service delivery reviewing client outcomes and implementing performance improvement strategies. This position may carry a caseload depending on the number of supervised Employment OF ESSENTIAL DUTIES:The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to this direct supervision and leadership to a team of up to ten (10) Employment Specialists to ensure quality service delivery and program compliance. Provides supervision and oversight of the Individual Placement and Support (IPS) program ensuring fidelity to the IPS model and alignment with program goals and outcomes. Supports staff in delivering employment services that promote rapid job placement and sustained competitive employment for clients. Ensures accurate and timely documentation of all services in SmartCare including case notes service activities and required Medi-Cal billing documentation. Monitors Medi-Cal compliance and program documentation standards to ensure audit readiness and adherence to County and regulatory requirements. Provides ongoing coaching and training to staff on IPS principles documentation requirements and SmartCare workflows to support billing accuracy and program weekly individual and/or group supervision sessions to review client cases address barriers provide guidance and identify effective service strategies. Collaborates and maintains regular communication with mental health team leaders at minimum monthly to ensure coordinated and integrated client care and services. Provides day-to-day operational leadership and support to Employment Specialist staff to promote a high-performing client-centered and recovery-oriented work environment. Participates in weekly Vocational Unit meetings and ensures representation and participation by at least two Employment Specialists. Reviews client outcomes and performance indicators with Employment Specialists on a quarterly basis and develops strategies and goals to improve program effectiveness and outcomes. Provides administrative operational and management support to the Program Manager as assigned or needed. Assists with data collection tracking and preparation of internal and external reports to support program monitoring compliance and quality improvement activities. Demonstrates knowledge and application of the Individual Placement and Support (IPS) model Psychosocial Rehabilitation (PSR) practices and Wellness Recovery Action Plan (WRAP) principles in support of participant recovery and employment supervisor may carry one (1) caseload for 10 ES supervised or 10 caseloads for 5 ES supervised with a maximum of 15 caseloads. Other duties assigned by Program Manager and Program MINIMUM QUALIFICATIONS:Knowledge and Ability of:Demonstrated ability to effectively coach supervise and support Employment Specialists to promote positive client outcomes and adherence to program standards. Strong skills in collaboration and relationship-building with community partners behavioral health providers and external agencies to support integrated service delivery. Knowledge of serious and persistent mental illness (SPMI) co-occurring disorders biopsychosocial rehabilitation principles and evidence-based practices within recovery-oriented employment programs. Ability to communicate clearly professionally and tactfully exercising discretion objectivity and cultural sensitivity when interacting with clients staff and stakeholders. Proficiency in relevant computer applications and software including Microsoft Office programs such as Word Excel and PowerPoint for documentation reporting and Skills:Ability to effectively present information and respond to questions primarily in English from groups of managers clients customers and the general public; demonstrated skills in written and oral communication. Bilingual proficiency in English and Spanish preferred. Mathematical Skills:Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Reasoning Ability: Ability to define problems collect data establish facts and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete and Training:Completion of a bachelors degree from an accredited university in Social Work Counseling Psychology Business Administration or a related field is preferred. Bilingual proficiency is preferred. Candidates with a high school diploma or equivalent may be considered with a minimum of three (3) years of management or supervisory experience in Individual Placement and Support (IPS) services or behavioral health case management. IPS certification is CERTIFICATES & SPECIAL REQUIREMENTS:A Valid Drivers License with current California automobile insurance; A Valid Cardiopulmonary Resuscitation (CPR) Certification; A Valid Tuberculosis Blood (TB) test upon hire must maintain every two (2) to four (4) years depending on Contract requirements after AND MENTAL DEMANDS:The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential Demands:While performing the duties of this job the employee is regularly required to walk stand and sit for long periods; talk or hear in person and by telephone; use hands repetitively to finger handle feel or operate a standard computer and office equipment; reach with hands and arms; crawl climb and bend; and push and lift up to thirty (30) pounds. Specific vision abilities required by this job include close vision color vision and the ability to adjust focus. Mental Demands:While performing the duties of this position employees are regularly required to communicate effectively both verbally and in writing; read interpret and apply information and documents; exercise problem-solving and organizational skills; learn and apply new procedures and information; and manage multiple detailed tasks simultaneously. The position requires the ability to work in a fast-paced environment with frequent interruptions changing priorities and deadlines while maintaining professionalism patience and a supportive approach when interacting with management staff vendors program participants including individuals with Serious Mental Illness (SMI) and members of the public who may at times be anxious upset or ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions and the noise level is usually quiet.