Indirect Tax Technology Manager

About the Team

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission.

OpenAIs Tax and Trade team sits at the center of OpenAIs global growthshaping how cutting-edge AI products partnerships and infrastructure scale across borders while navigating complex tax trade and regulatory regimes. We operate as strategic operators not just compliance experts embedding early in product finance policy and infrastructure decisions to manage risk unlock incentives and enable OpenAI to grow responsibly and competitively worldwide.

As OpenAIs products monetization models and global infrastructure expand our tax systems must scale with the same rigor and reliability as our product architecture. The team partners deeply with Financial Engineering Product Engineering and Finance Systems to build a modern tax technology stack that enables accurate real-time tax determination across OpenAIs global business.

About the Role

Were hiring an Indirect Tax Technology Manager to support the ongoing configuration maintenance and operational management of OpenAIs indirect tax technology environment.

This role will focus on maintaining and enhancing indirect tax systems and workflows across billing invoicing ERP and checkout processes to support OpenAIs rapidly growing global business. The ideal candidate is hands-on detail-oriented and comfortable managing day-to-day tax engine operations supporting system implementations troubleshooting issues and ensuring reliable tax determination across indirect tax processes.

You will work closely with Tax Financial Engineering Product Engineering and Finance Systems teams to support tax configurations monitor tax data flows execute testing and maintain system accuracy across OpenAIs global products and jurisdictions. This role is focused on operational excellence scalability and maintaining stable tax processes as the business evolves.

This role is based in San Francisco CA and we use a hybrid work model of 3 days in the office per week.

In this role you will:

• Support the day-to-day administration and maintenance of Vertex and related indirect tax systems.

• Maintain tax determination logic product mappings jurisdiction rules and exemption configurations across billing and invoicing systems.

• Support indirect tax flows across checkout billing ERP and financial reporting systems.

• Monitor tax engine performance and troubleshoot tax calculation or integration issues across systems.

• Coordinate tax engine updates patches and configuration changes in partnership with internal teams and external vendors.

• Execute testing activities including regression integration and user acceptance testing for tax-related system changes.

• Support onboarding of new products entities and jurisdictions into existing tax processes and systems.

• Assist with reconciliation processes between tax engine outputs billing systems and ERP reporting.

• Maintain documentation process flows operational procedures and system support playbooks for indirect tax operations.

• Partner with Financial Engineering Product Engineering and Finance Systems teams to support tax-related integrations and data requirements.

• Support indirect tax audits by assisting with transaction-level data gathering reconciliations and system documentation.

• Help identify process improvement opportunities to enhance automation controls and operational efficiency within indirect tax systems.

You might thrive in this role if you have:

• 5 years of relevant experience supporting indirect tax technology tax engines or ERP-related tax processes.

• Experience working with enterprise tax engines such as Vertex or OneSource.

• Familiarity with indirect tax processes across billing invoicing ERP and financial systems.

• Experience supporting tax system configurations product mappings taxability rules and exemption management.

• Ability to troubleshoot system and tax calculation issues across multiple platforms and integrations.

• Experience executing testing and supporting system implementations or enhancements.

• Familiarity with Oracle NetSuite Stripe or similar financial and billing platforms.

• Strong organizational skills with attention to detail and process documentation.

• Ability to work cross-functionally with Tax Engineering Finance and external vendors.

Compensation Range: $162K - $180K USD

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

Manager