Index Client Services Senior Analyst

As a Senior Index Client Services Analyst reporting to the Director of Client Success Management youll play a critical role in delivering exceptional support to some of the worlds largest financial institutions and institutional partners who rely on Nasdaqs global index products including the flagship Nasdaq-100 thematic ESG and quantitative strategies.

Youll thrive in this position if youre client-focused analytically minded and energized by fast-paced environments where collaboration and continuous improvement are part of every day.

• Serve as a primary point of contact for clients and institutional partners utilizing Nasdaq indexes and related products ensuring their expectations and service benchmarks are consistently met.
• Act as a technical liaison between clients and internal teams to analyze troubleshoot and resolve production issues in a timely and effective manner.
• Partner with clients and partners to define business and system requirements developing streamlined processes that enhance the overall client experience.
• Identify and escalate unresolved support issues contributing to root-cause analysis and resolution on behalf of the business.
• Synthesize and communicate client feedback and requirements to leadership helping to shape and improve Nasdaqs index product offerings.

• Bachelors degree in Business Economics Finance or a related field or equivalent practical experience.
• 2 years of experience in the financial services industry with exposure to client-facing or support functions.
• Solid understanding of financial products indexes and ETFs.
• Strong analytical and problem-solving skills with the ability to prioritize effectively in a dynamic environment.
• Excellent written and verbal communication skills with experience in collaborative cross-functional settings.

• Experience in the market data industry with knowledge of equity indices and financial data.
• Proficiency in Microsoft Office (Excel Word PowerPoint) and tools such as Salesforce Jira SharePoint or Confluence.
• Prior experience in a dedicated client-facing or relationship management role.

This position will be located in New York NY and offers the opportunity for a hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives experiences and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

Were proud to offer a competitive rewards package that is meaningful recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaqs overall success.

The base pay range for this role is $79000 - $138000. In addition to base salary Nasdaq provides a generous annual bonus/commission (short-term incentive) and equity (long-term incentive) comprehensive benefits and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate including but not limited to: skill set experience education/training business needs and market demands.

Nasdaqs programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match Employee Stock Purchase Program with 15% discount Student loan repayment program up to $10k Company paid life and disability plans Generous paid time off
• Prioritize Health: Comprehensive medical dental and vision coverage Health spending account with employer contribution Paid flex days to support mental wellbeing Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions) Paid parental leave Fertility benefits Paid bereavement leave
• Connect with Community: Company gift matching program Employee resource groups Paid volunteer days
• Grow Career: Education Assistance Program Robust job skills training and Professional development opportunities

For more information visit Nasdaq Benefits & Rewards Career page.