Incident Response Engineer CMDC

Available Location - Bengaluru

About the Department

Cloudforce One is Cloudflares threat operations and research team responsible for identifying and disrupting cyber threats ranging from sophisticated cyber criminal activity to nation-state sponsored advanced persistent threats (APTs). Cloudforce One works in close partnership with external organizations and internal Cloudflare teams continuously developing operational tradecraft and expanding ever-growing sources of threat intelligence to enable expedited threat hunting and of Cloudforce One are at the helm of leveraging an incredibly vast and varied set of data points that only one of the worlds largest global networks can provide. The team analyzes these unique data points at massive scale and efficiency synthesizing findings into actionable threat intelligence to better protect our customers.

About INTERDICT

I.N.T.E.R.D.I.C.T. (Identify Neutralize Triage Engage Respond Disrupt Integrate Contain Threat Hunting) is Cloudforce Ones unified operational security organization responsible for identifying analyzing and responding to threats targeting Cloudflare and its customers. INTERDICT encompasses three main sub-functions:

• PhishGuard: Managed email threat detection and response service
• Cloudflare Managed Defense (CMD): Network and application security monitoring for Under Attack mitigation support.
• Detection Engineering: ML model development and detection optimization

Together INTERDICT provides comprehensive 247365 protection across email application and network threat surfaces.

Role Summary

Response Engineerwithin the Cloudflare Managed Defense Center (CMDC) provides front-line technical monitoring and threat mitigation for Cloudflares premium enterprise this role you will proactively monitor internal alerting systems to identify analyze and mitigate real-time security events across OSI Layers 3 4 and 7. Working alongside senior engineers and operational teams you will execute established runbooks to protect complex customer infrastructure from sophisticated DDoS and application-layer attacks. We are looking for a collaborative analytical professional who remains calm under pressure and is eager to develop their security expertise within a fast-paced environment.

Role Responsibilities

• Monitor and investigate proactive security alerts via internal telemetry systems to rapidly identify ongoing infrastructure and application-layer attacks.
• Apply appropriate mitigation steps and filter malicious traffic using Cloudflares core security tools including Magic Transit Web Application Firewall (WAF) and Rate Limiting.
• Review incoming alerts to determine urgency scope and validity while accurately maintaining incident tracking tickets for necessary escalations.
• Communicate technical updates clearly and professionally with enterprise customers via chat email and phone during active security incidents.
• Adhere to strict customer SLAs for alert response times event analysis and ongoing operational communications.
• Maintain and update customer-specific runbooks threshold rules and escalation matrices to ensure seamless incident execution.
• Collaborate with internal Engineering and Product teams to provide feedback on tools and suggest improvements for alert rules.

Role Requirements (Must-Have Skills)

• A minimum of 25 years of relevant hands-on experience in a Security Operations Center (SOC) technical support engineering or network operations environment.
• Strong foundational understanding of networking principles and internet protocols including TCP/IP UDP ICMP DNS and BGP.
• Experience analyzing network traffic data for anomaly detection and executing basic mitigation protocols against L3/L4 or L7 attacks.
• Professional proficiency using the command line (Bash shell) alongside general system administration literacy across Linux Mac or Windows environments.
• Proven customer-facing technical support experience with the communication skills required to assist stakeholders during high-pressure incidents.

Bonus Points:-

• Hands-on experience with packet capture and network analysis tools such as tcpdump or Wireshark.
• Foundational scripting skills (Python preferred) to assist in automating basic operational workflows.
• Familiarity with querying datasets via APIs/GraphQL or monitoring performance metrics inside Prometheus and Grafana dashboards.
• Relevant industry certifications such as CompTIA Security CCNA or foundational GIAC credentials (e.g. GCIA).

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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