Incident Commander

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Role Overview

The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated enterprise-wide response to significant incidents impacting business operations technology facilities vendors and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection escalation response communication and post-incident review. This position plays a critical role in driving consistent incident handling enabling rapid response minimizing business disruption and supporting overall organizational resilience.

Key Responsibilities

Incident Management

• • Support real-time monitoring and assessment of potential incidents across the enterprise
  • Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria
  • Facilitate timely activation of incident response teams and escalation pathways
  • Coordinate cross-functional teams (Technology Business Units Legal HR Communications Third Parties) to drive resolution
  • Maintain situational awareness and provide ongoing updates on incident status impact and risks
  • Manage incident SWAT calls and communication channels
  • Ensure incidents are logged tracked and managed through the full lifecycle

Communication and Stakeholder Management

• Facilitate clear timely and consistent communication to stakeholders including leadership and impacted business units
• Engage with regulatory vendor and client communication processes when required

Incident Governance Reporting and Documentation

• Ensure adherence to enterprise incident management policies standards and procedures
• Maintain accurate documentation of incident timelines decisions and actions
• Support governance reporting metrics tracking and performance analysis
• Contribute to the continuous improvement of incident management processes and controls

Post-Incident Review and Continuous Improvement

• Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews
• Track remediation activities through completion and validate effectiveness

Process and Framework Support

• Contribute to the development and enhancement of incident management methodologies playbooks and templates
• Support testing exercises simulations and scenario planning
• Partner with resilience risk and control teams to strengthen preparedness

Required Skills & Experience

• Strong understanding of incident management and operational functions across Northern Trust
• Ability to manage multiple incidents simultaneously in a high-pressure environment
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Experience working across cross-functional teams in a large complex organization
• Familiarity with incident management tools (e.g. ServiceNow) and reporting frameworks preferred

Experience : A College or University degree and/or relevant proven work experience is required
5-7 years of related experience in Business Continuity Disaster Recovery Incident Management Risk or Controls.

Please note that Northern Trust operates on a hybrid work model with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team remote work may be approved for the selected candidate.

This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours including rotating holiday and weekend coverage.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B L-1 TN O-1 E-3 H-1B1 F-1 J-1 OPT CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.