Inbound Phone BankerCustomer Service Representative

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Customer Service Representative (Banking) Onsite

Primary Location: Charlotte NC

Time Type: Full Time

Language: English

Workstyle: Onsite

Category: Customer Service

Were looking for dependable professionals who are passionate about helping others committed to delivering exceptional customer service and ready to build a rewarding career in the financial services industry at our fast-paced performance-driven contact center in Charlotte NC!

As an Inbound Customer Service Representative (Phone Banker) youll be the first point of contact for customers seeking assistance with their bank accounts and card services. Youll answer questions resolve concerns protect sensitive financial information and create positive customer experiences with every interaction

Why Join VXI

Pay Incentives Benefits & Perks

• $18.00/hour starting pay
• Earn up to an additional $3.00/hr. through performance bonuses after successfully completing training
• Employee Referral Program

• Medical Dental & Vision Insurance
• Career growth and advancement opportunities
• Fun team-oriented work environment
• Free gym membership after 90 days (located within the business complex)
• Employee cell phone plan discounts ($25/month unlimited talk text & data; restrictions apply)
• Access to convenience store within business complex

What Youll Do

Reliability is essential for success in this role.

As part of our Banking Customer Service team you will:

• Answer inbound calls from customers regarding deposit accounts debit cards credit cards balances transactions billing inquiries payments disputes banking fees and general account maintenance.
• Troubleshoot customer concerns including declined transactions lost or stolen cards account access and other banking-related issues.
• Provide accurate information and resolve customer concerns with professionalism empathy and urgency.
• Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
• Authenticate customers and safeguard confidential financial information while adhering to all banking regulations PCI requirements and security policies.
• Accurately document customer interactions and account activity.
• Navigate multiple computer applications while maintaining efficiency and attention to detail.
• Meet quality attendance productivity and customer satisfaction expectations.

Paid Training

• Duration: 12 weeks
• Schedule: Tuesday-Saturday 9:00 AM 6:00 PM EST
• Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.

Contact Center Hours of Operation

• Monday-Sunday
• 8:00 AM 8:00 PM EST
• Open availability is required to work any assigned schedule during operating hours including evenings weekends holidays and occasional overtime as business needs require.

Qualifications :

Minimum Requirements & Qualifications

To be successful in this role candidates must demonstrate the experience skills and professional behaviors necessary to provide exceptional service in a fast-paced financial services environment.

• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer required.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Computer proficiency with the ability to navigate multiple systems and dual monitors while assisting customers by phone
• Ability to follow established processes while maintaining a natural conversational approach

• Exceptional customer service with empathy patience and active listening
• Strong verbal communication with professional comportment and demeanor
• Critical thinking and problem-solving including de-escalation and conflict resolution
• Strong attention to detail with accurate data entry and documentation
• Commitment to protect confidential customer and financial information
• Dependability accountability and consistent attendance

• Ability to type a minimum of 25 WPM with at least 85% accuracy.
• Ability to work 40 hours per week onsite in Charlotte NC.
• Open availability to work any assigned schedule between 8:00 AM and 8:00 PM MondaySunday including weekends and holidays.
• Ability to work occasional overtime based on business needs.
• Ability to complete required pre-employment screening upon offer including a criminal background check employment verification and drug screening.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

If interested kindly apply using this official job application: Inbound Phone Banker/Customer Service Representative

Remote Work :

No

Employment Type :

Full-time