Inbound Customer Service Center Representative

Come Work with Us!

Taylor is proud to now offer Daily Pay. With Daily Pay you can get paid on your very first day. No more waiting for direct deposit or a paper check! Corporation is a growing dynamic company with big plans for the future and our people. Family owned and proud of it we power our employees potential and strive to create opportunity and security for every member of the team. Were passionate about our work we believe there is always a better way and were in this for the long haul.

Ready to build a career Its time to look at Taylor.

Your Opportunity: ComplyRight a division of Taylor Corporation is looking for an Inbound Customer Service Representative to join their team in Pompano Beach FL!

Work Authorization: To be considered for the Taylor opportunities candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Assist customers regarding new and existing orders via telephone email and web tickets
• Develop product/compliance expertise to effectively assist customers
• Accurately enter order information following detailed order-entry procedures
• Answer questions on pricing order status inventory and more.
• Support & consult with the customer to provide recommendations and solutions.
• Document and own follow-up on customer issues or requests that require further investigation to resolve
• Communicate effectively with supervisor/team to ensure high quality and timely expedition of customer requests
• Perform other duties as assigned
• Support both our Direct and Reseller Customer Service call centers

Your Shift:

• 1st shift; Monday Friday from 8:30am 5pm. Some Saturdays and overtime scheduled during peak season.
• This will be a hybrid role based in Pompano Beach FL - in-office time will be on Wednesdays and Thursdays.

You Must Have:

• A high school diploma or GED
• 1 years of experience in a customer service related field
• Strong communication multi-tasking attention to detail problem-solving and decision-making skills
• Strong verbal and written communication skills
• Proficient computer and data-entry skills; experience using the Microsoft Office Suite
• Ability to navigate multiple systems simultaneously
• Ability to work well independently as well as in a team environment
• Ability to remain professional and empathetic when handling customer concerns
• Ability to work scheduled shifts including overtime weekends or holidays as needed

The anticipated hourly range for this position is $18-$20. The actual wage offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporations total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America Taylors family of companies provides a diverse set of products services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the worlds most recognizable brands.

With more than 50 years of category expertise and 10000 employees spanning dozens of U.S. states and multiple countries Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans dental vision wellness programs life and disability coverage flexible spending accounts health savings accounts a 401(k) plan with company match paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.